Supervisor – Attractions - Hiring UAE National

Key Responsibilities - Supervise the daily operation of assigned rides and attractions. - Ensure all attractions operate in accordance with SOPs, safety standards and operational procedures. - Conduct and verify pre-opening and closing checks. - Supervise Attraction Operators, Attendants and Team Leaders during shifts. - Allocate staff, manage breaks and ensure adequate manpower coverage. - Conduct daily team briefings covering safety, operations and guest service. - Monitor guest flow, queues, attraction capacity and wait times. - Ensure excellent guest service and promptly resolve complaints or operational issues. - Respond appropriately to incidents, emergencies and attraction downtime. - Coordinate with Maintenance/Technical teams regarding equipment issues. - Ensure operational and safety checks, incident reports and daily documentation are accurately completed. - Support risk assessments, safety audits and emergency procedures. - Train, coach and monitor frontline attraction staff. - Monitor team performance and ensure achievement of operational KPIs. - Maintain attraction presentation, cleanliness and brand standards. - Support operations during peak periods, events, weekends and public holidays. Requirements - experience in theme parks, amusement parks, attractions or leisure operations. - Previous team-leading/supervisory experience preferred. - Experience with ride or attraction operations is highly desirable. - Good knowledge of SOPs, safety procedures, risk assessments and emergency procedures. - Strong people-management and team-coaching skills. - Excellent guest-service and complaint-handling abilities. - Strong communication and problem-solving skills. - Ability to remain calm and make decisions during operational or emergency situations. - Willingness to work shifts, weekends and public holidays. Key Skills for LinkedIn Attractions Operations | Theme Park Operations | Ride Operations | Guest Experience | Guest Services | Team Leadership | Staff Supervision | Health & Safety | Ride Safety | Standard Operating Procedures (SOP) | Risk Assessment | Emergency Response | Crowd Management | Queue Management | Incident Management | Operational Safety | Staff Training | Customer Service | Shift Management | Attraction Operations