Job Description
Manager, Group Service Transformation As part of the Group Service Transformation team, the Manager's key role is to drive care and workforce transformation in NUHS by co-creating and implementing enhanced patient journeys alongside user-centric digital solutions. This supports NUHS' vision to deliver Incredible Care that is Digital as Default and enables a future-ready workforce. Job Responsibilities - Translate the vision of an ideal patient experience into user-centric designs for digital interfaces across service touchpoints. - Lead and facilitate planning initiatives, including preparing proposals, collating technical information/ statistics, workshops and etc to guide decision-making. - Conduct independent research to identify new innovative digital solutions and develop implementation plans that deliver value to users - Identify suitable platforms to reach out to different staff groups in each institution to conduct and support staff training - Present concepts and designs to key stakeholders for review and iteration. - Collaborate with technical business analysts and system specialists teams to deliver effective digital solutions. - Produce clear and comprehensive documentation on business requirements for digital implementation and ensure that documents remain updated. - Harmonise development requirements and requests across public healthcare clusters and stakeholders. - Coordinate and monitor roll-out of digital solutions and change management across multiple touchpoints, supported by data analysis. - Plan and conduct research engagements to evaluate design concepts, product usability and user experience. - Collate user feedback and insights to improve design interfaces, product usability and operational workflows. - Manage internal stakeholder engagements and ensure timely communication of project plans - Prioritise delivery of new/ existing digital tools based on an understanding of the NUHS strategic direction. - Support ad hoc assignments/ special projects under the Group Service Transformation portfolio. Job Requirements - Degree in Business Administration, Marketing, Economics, Computer Science, Information Technology, Behavioural Science, Engineering, or a related discipline. - At least 8 years of relevant work experience, including experience in user/customer experience, service design, digital transformation, or related fields. - Proven track record in designing and delivering customer-centric strategies and digital transformation initiatives. - Experience in managing and delivering complex projects involving multiple stakeholders. - Agile and innovative mindset with a passion for service and digital transformation in healthcare. - Excellent communication and stakeholder management skills, with the ability to facilitate discussions and influence diverse groups. - Strong analytical, problem-solving and project management capabilities. - Ability to manage multiple priorities in a fast-paced environment. - Up-to-date knowledge of user experience methodologies, emerging technologies and digital trends. - Passion for improving patient and staff experiences through innovation and technology.