CRM Strategy & Transformation Manager

CRM Strategy & Transformation Manager Dubai / Abu Dhabi, United Arab Emirates Your Role As a Manager in CRM Transformation, you will work with our clients across the Middle East to shape the digital transformation of sales and customer management, designing future-ready, integrated customer engagement solutions. • Lead or co-lead innovative strategy and transformation projects, shaping digital roadmaps in Customer Relationship Management (CRM), Sales & Marketing, with a focus on Salesforce and Microsoft Dynamics. • Define and implement CRM strategies and digital customer journeys, closely aligning business requirements with the chosen CRM platform. • Design and introduce future-ready concepts in Digital Sales, Digital Marketing, and Customer Experience. • Manage regional and international rollouts of new CRM solutions, and enable users on new processes and tools. Your Profile • Several years of project experience in CRM (Sales, Marketing & Service), with solid hands-on knowledge of Salesforce and/or Microsoft Dynamics. • Prior (partial) ownership of projects across CRM strategy, evaluation, and transformation, including implementation experience. • Strong methodological grounding and the ability to translate business requirements into technology solutions, combined with a relevant university degree (business, engineering, or IT-related). • Strong communication, presentation, and facilitation skills, a structured way of working, and a collaborative mindset. • Fluency in Arabic and English is required; additional regional language skills are a plus.