Job Description
About the Role We are looking for a seasoned Design Lead to lead and streamline design functions across our Experience Centres. This role sits at the intersection of design excellence, operations, and customer experience, ensuring high-quality, efficient, and scalable design delivery. Your Key Responsibilities: Design Operations Management • Oversee end-to-end design lifecycle from customer brief to final design delivery • Standardize design workflows across multiple experience centres • Ensure consistency in design quality, creativity, and practicality Multi-Centre Design Governance • Manage design teams across multiple locations • Implement and monitor design SOPs, templates, and best practices • Ensure alignment of all centres with brand and design standards Team Leadership & Capability Building • Lead, mentor, and manage large design teams (50–100+ designers) • Hire and onboard top design talent • Drive continuous training and upskilling programs Process & Efficiency Optimization • Improve design turnaround time (TAT) without compromising quality • Streamline coordination between: o Design o Sales o Execution teams • Reduce rework and increase first-time-right designs Performance & Metrics • Track and improve: o Design-to-sales conversion rates o Customer satisfaction (CSAT) o Design approval timelines • Use data and feedback to continuously refine processes Customer Experience & Conversion • Ensure designs are: o Customer-centric o Functional and feasible o Aligned with budget expectations • Partner with sales teams to improve conversion through design storytelling Cross-Functional Collaboration • Work closely with: o Operations o Sales o Execution / Project teams • Ensure seamless transition from design → execution Experience & Education • Bachelor’s degree in Architecture / Interior Design / Civil Engineering • Advanced certifications or MBA (preferred) • 12–18+ years of experience in design + operations roles • Prior experience in managing multi-location design teams is mandatory • Experience of managing projects at scale (₹100–200 Cr+ business environments) • Prior experience in Interior design firms / home interiors / retail design can be an added advantage Key Skills and Attributes: • Strong design sensibility + operational mindset • Team leadership and people development • Process design and optimization • Customer-centric thinking • Data-driven decision making • Stakeholder management Why Join Us: • Lead design operations across multiple centres • High-impact role with direct business influence • Strong cross-functional exposure • Fast-paced environment with high growth potential
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