Director of Operations

Company not disclosed

Singapore, Singapore
Salary not specified
Posted
Full-time
Apply on LinkedIn

Job Description

About CEO Power Tank CEO Power Tank is building an ecosystem for CEOs and C-suite leaders through high-quality executive coaching, leadership development, executive-team programmes, CEO peer communities and related advisory and development experiences. As we grow, the quality and consistency of programme delivery will be critical to our reputation, client experience and long-term success. We are looking for a Director, Operations to build and lead the operational engine that enables CEO Power Tank to deliver exceptional experiences consistently across clients, programmes, coaches and facilitators. About the Role The Director, Operations will be responsible for the quality, readiness, consistency and scalability of CEO Power Tank's programme delivery. This includes CEO coaching engagements, executive coaching, leadership development programmes and workshops for executive and leadership teams. You will build the systems, processes, resources and professional network required to ensure that every programme is delivered to the standards expected by CEO Power Tank. This is a hands-on leadership role. We are looking for someone who can build the operating infrastructure, solve problems proactively, manage complexity and take full ownership of delivery outcomes. Key Responsibilities - Programme Delivery & Quality Own the end-to-end operational delivery of CEO Power Tank programmes and ensure engagements are planned, resourced, prepared and delivered to a consistently high standard. Ensure clients receive a seamless and professional experience before, during and after each engagement. - Coach & Facilitator Ecosystem Source, identify, evaluate, select and build relationships with high-calibre executive coaches, CEO coaches, leadership facilitators, workshop facilitators and other delivery professionals. Develop clear criteria for assessing their experience, capability, credibility, communication style, cultural fit and suitability for CEO and C-suite work. Build and maintain a strong delivery network capable of supporting the Company's growth. - Coach & Facilitator Matching Match the right coach or facilitator to each client, executive, leadership team or programme based on client needs, objectives, industry, geography, cultural context, seniority and programme requirements. Ensure coaches and facilitators are properly briefed, prepared and aligned with CEO Power Tank's standards before delivery. - Quality Assurance Establish and maintain robust quality-assurance processes for coaching and programme delivery. Monitor coach and facilitator performance, review client and stakeholder feedback, identify quality gaps and implement corrective actions where necessary. Ensure that the quality of individuals representing CEO Power Tank remains consistently high. - Executive Workshops & Leadership Programmes Oversee operational readiness for leadership development workshops and executive-team programmes. Ensure facilitators have the appropriate client context, objectives, materials, briefing and resources required for successful delivery. - CEO Coaching Operations Ensure CEO and C-suite coaching engagements are operationally well managed, including coach matching, scheduling, engagement setup, communications, stakeholder requirements, feedback and programme completion. - Operations & Systems Build and continuously improve scalable operating systems, processes, SOPs, workflows, templates, documentation and reporting mechanisms supporting programme delivery. Create an operating model that enables CEO Power Tank to scale without compromising quality. - Resource & Capacity Planning Forecast programme delivery requirements and ensure sufficient availability of qualified coaches, facilitators and other delivery resources to meet demand. Identify capacity gaps early and proactively build the required network and resources. - Commercial-to-Delivery Handover Work closely with the CEO and commercial team to ensure that client commitments can be translated into successful delivery. Review programme scope, resources, timelines and delivery requirements and identify operational risks before commitments are made or delivery begins. - Client Experience Take ownership of operational aspects of the client experience and ensure that issues are identified and resolved proactively. - Performance & Continuous Improvement Track delivery performance, client feedback, resource utilisation, operational risks and quality metrics. Use feedback and data to continuously improve CEO Power Tank's delivery model, systems and standards. - Team & Partner Management Manage employees, contractors, coaches, facilitators, vendors and other operational resources as required. Establish clear accountability and high standards across the delivery ecosystem. What Success Looks Like In this role, you will ensure that: - Every programme is operationally ready before delivery begins. - - Every client is matched with the right coach or facilitator. - - Coaches and facilitators consistently meet CEO Power Tank's standards. - - CEO coaching and executive-team programmes are delivered professionally and consistently. - - Clients receive an exceptional experience. - - Operational issues are identified and resolved before they become client problems. - - CEO Power Tank has sufficient delivery capacity to support growth. - - Scalable operational systems are built as the business expands. What We're Looking For We are looking for a highly capable operational leader who combines strategic thinking with exceptional execution. You should have: - Significant experience in operations, programme management, client delivery, professional services, consulting, executive development, learning and development, or a related environment. - Strong experience managing complex, client-facing programmes. - Experience working with CEOs, C-suite executives or senior corporate stakeholders. - Experience sourcing, assessing and managing external professionals, coaches, facilitators, consultants or specialist partners. - Strong project management, organisational and stakeholder-management skills. - A strong quality mindset and high attention to detail. - The ability to build systems and processes rather than simply manage day-to-day administration. - Strong commercial awareness. - Excellent judgement, problem-solving and decision-making skills. - High integrity, professionalism and accountability. - The ability to work independently in a fast-growing environment. Experience in CEO coaching, executive coaching, leadership development, executive education, management consulting, corporate learning or professional services would be highly advantageous. The Opportunity This is an opportunity to play a foundational role in building the delivery engine of CEO Power Tank. You will work closely with the CEO and have significant influence over how we build our coach and facilitator ecosystem, deliver programmes, create our client experience and scale our operating model. We are looking for someone who wants to build, lead and own, not simply coordinate.

Similar jobs

Ready to apply?

Apply at the source, or let Jd help you prepare your application.

Apply on LinkedIn