Operation Director

We Are Hiring For The Following Position Job Title: Operation Director Location: Riyadh, Saudi Arabia Key Responsibilities Strategic Leadership - Develop and execute the overall operations strategy aligned with company goals and market dynamics. - Lead annual business planning for volumes, revenues, margins and operational KPIs. - Drive continuous improvement initiatives to enhance efficiency, profitability and customer experience. Retail Network Operations Management - Oversee daily operations of all fuel retail network (COCO, DODO and CODO) through regional leadership. - Ensure consistent implementation of operating standards, SOPs and brand guidelines across the network. - Monitor key operational KPIs: Fuel volumes, profitability, safety metrics and customer service scores. HSSEQ and Compliance - Ensure full compliance with company HSSEQ standards, Statutory and regulatory authorities' requirements and Forecourt safety protocols. - Lead emergency response readiness and incident management procedures across the network. - Lead periodic audits and ensure corrective actions are effectively implemented. Financial & Commercial Performance - Achieve retail revenue, margin and cost efficiency targets. - Lead budget development and control operating expenses across the retail network. - Approve business cases for station investments, KDR projects upgrades and operational initiatives. - Oversee B2B commercial operations (fleet cards, corporate accounts, smart cards) ensuring profitability and Customer retention. Network Development & Expansion Support - Collaborate with Projects, Engineering, Finance and Network Optimization team to plan new builds, renovation and expansion of company network. - Review feasibility studies, project proposals and ROI analyses for network expansion. - Ensure operational readiness for new stions and network redevelopment projects. People Leadership & Capability Development - Lead and mentor Regional Managers, Deputy Regional and operational Teams across all regions. - Develop competency framework, training plans and succession pipeline for operation teams. - Promote a culture of accountability, service excellence and continuous improvement. Customer Experience & Service Excellence - Own the customer service agenda for all retail stations, ensuring high-quality service delivery across network. - Oversee Mystery Shopper, Google Review and Customer Feedback improvement plans. - Implement Service excellence programs and operational best practices. Supply Chain & Logistics Coordination - Coordinate with Supply and Distribution to ensure seamless fuel availability and inventory accuracy. - Resolve supply bottlenecks, monitor fuel losses and optimize logistics performance. - Support the rollout of automation and digital system for supply forecasting and wet-stock management. Digital Transformation & System Improvements - Lead the implementation of digital tools (POS, SAP system mobile apps, fleet card systems, station automation). - Ensure data integrity across operational platforms for reporting analytics and decision-making. - Drive digitalization to increase operational efficiency and customer convenience. Governance, Reporting & Stakeholder Management - Present monthly quarterly performance reports to senior leadership. - Ensure strict governance of operational policies, audits, contracts and dealer agreements. - Collaborate with finance, HR, Supply, HSSEQ projects, IT, Marketing & Commercial teams to deliver business objectives. Qualifications & Prerequisite Education - Bechalor’s Degree in Business Administration, engineering, Marketing, Economics or related field. - MBA or master’s degree in management business Analytics or Operations (preferred). Professional Experience - 7-12 years of experience in fuel retail operation, retail network management, oil & gas downstream operations, or related sectors. - Minimum 5 years in senior managerial role (Regional Manager/Senior Operations Manager / Operations Head). - Proven experience managing large-scale retail networks (COCO, DODO, CODO, B2B fleet Card Operations). - Operation strategy. - HSE compliance & audit. - Fuel Supply chain and logistics. - Station Automation, SAP, POS and retail systems. - Budgeting and P&L ownership. - Retail network expansion projects (new builds, renovation, KDR). Technical Skill Operational & Retail Expertise - Strong understanding of fuel station operations, forecourt safety, customer service models and retail profitability levers. - Experience with budgeting, forecasting, cost control and productivity improvement. - Experience with SAP, POS systems, station automation, fleet card systems, and mobile applications. - Ability to lead digital transformation and operational system improvement projects. - Strong leadership skills with the ability to manage large teams across multiple regions. - High-level communication,negotiation, and stakeholder management capability. - Ability to make strategic,data-driven decisions under pressure. - Excellence in people development, performance management, and coaching. - Customer-focused mindset with commitment to service excellence.

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