Director of Learning & Development

Job Description We are seeking an exceptional Director of Learning & Development to redefine how people learn, grow and perform in a luxury hospitality environment. This is not a traditional training role. We are looking for a creative culture-builder, strategic thinker and experience designer who understands that learning is more than classrooms and compliance. You will be responsible for shaping a high-performance, people-centric culture while elevating service excellence to luxury standards. The ideal candidate combines a passion for people development with a strong commercial mindset, using data, innovation and engaging learning experiences to drive measurable business outcomes. If you are energetic, unconventional, fun, inspiring and capable of turning learning into a competitive advantage, we would love to hear from you. Learning Strategy & Business Impact - Develop and execute a comprehensive Learning & Development strategy aligned with business objectives, guest experience goals, and employer branding initiatives. - Leverage learning analytics, operational KPIs, engagement metrics, guest satisfaction scores and brand standards to identify capability gaps and performance opportunities. - Establish clear ROI measures for development initiatives and communicate business impact to senior leadership. Culture & Engagement - Act as a champion of organizational culture, values and colleague experience. - Design innovative initiatives that strengthen engagement, inclusivity, belonging, recognition and wellbeing. - Lead culture transformation programs that create meaningful and memorable colleague experiences. - Foster a learning culture where curiosity, continuous improvement and innovation thrive. Service Excellence & Luxury Standards - Lead the property's journey toward Forbes Travel Guide excellence. - Design, implement and continuously enhance luxury service training programs. - Conduct service observations, coaching sessions, guest journey reviews and culture audits. - Partner closely with operational leaders to elevate service delivery and emotional intelligence across all departments. Leadership Development - Create and deliver development pathways for leaders at all levels. - Drive succession planning, talent acceleration, mentoring, coaching and career growth initiatives. - Build internal talent pipelines and support future leadership readiness. Innovation & Learning Experience Design - Move beyond traditional classroom training by introducing- - Micro-learning - Gamification - Interactive workshops - Digital learning platforms - Experiential learning - Peer-to-peer learning - AI-assisted learning solutions - Continuously explore modern learning trends and innovative ways to engage colleagues. Data & Performance Analytics - Use workforce analytics and business intelligence to identify patterns and opportunities. - Build dashboards measuring- - Learning effectiveness - Training completion - Internal promotion rates - Retention - Engagement - Guest satisfaction impact - Forbes performance trends - Present actionable insights to the leadership team. Talent Development & Employer Brand - Champion career development initiatives that position the hotel as an colleague of choice. - Partner with operational teams to attract, develop and retain top talent. - Support graduate programs, internships, management trainees and high-potential development initiatives. Skills Preferred Background - Minimum three years of Learning & Development leadership experience within luxury hospitality - Experience in Forbes Five-Star, luxury resort, ultra-luxury hotel, or luxury lifestyle brands. - Strong exposure to multicultural and diverse work environments. - Experience leading culture enhancement, engagement and transformation projects. - Experience managing learning technologies and digital learning platforms. Success in This Role Looks Like - Learning is viewed as a strategic business driver, not a training function. - Colleagues feel engaged, inspired and continuously developed. - Successful with Forbes Travel Guide 5-star certification. - Internal talent pipelines strengthen. - Leadership capability increases. - Guest satisfaction and service excellence reach new levels. - The hotel becomes recognized as a destination for outstanding talent and workplace culture. Join Us If you're ready to shape the future of learning, build an award-winning culture and create unforgettable experiences for both colleagues and guests, we invite you to be part of our journey.