Personal Shopping Assistant

We are looking for a fashion-passionate, highly organised Personal Shopping Assistant to join our team. The PSA role is evolving beyond logistical support into a hybrid, fashion-savvy operations position. Combining luxury retail awareness with after-sales expertise, this role connects service fulfilment with exceptional client experiences—and offers a strong development pathway towards a future Personal Shopper position. Key Responsibilities - Manage Personal Shopper and client requests, escalations, and after-sales cases, including order updates, exchanges, returns, and cancellations. - Coordinate with Warehouse, Customer Service, Outbound, Returns, and Product teams to resolve cases efficiently. - Proactively monitor order fulfilment for an assigned micro-team of at least two Personal Shoppers, identifying delays, availability concerns, and stock issues. - Maintain clear, timely communication with Personal Shoppers regarding their client cases. - Coordinate logistical requirements, including tailoring bookings and verification of services provided to VICs against vendor invoices. - Support client gifting requests, appeasements, and other personalised service needs. - Assist with special VIC requests, including shop-on-behalf services, product sourcing, Maison appointments, and item transfers. - Help Personal Shoppers prepare product selections, bespoke edits, lookbooks, and wishlists. - Support product curation and styling requests under the guidance of the assigned Personal Shoppers. - Develop styling, product, and commercial skills through active shadowing and collaboration with the Personal Shopping team. - Attend seasonal, brand, and product knowledge training sessions. - Manage Personal Shopper handovers and provide coverage during annual, maternity, or other leave periods. - Work flexible or late hours, including weekends, when client or business needs require it. What We’re Looking For - 0–2 years of experience in customer service, clienteling, luxury retail, fashion e-commerce, or personal shopping support. - A strong understanding of premium client-service standards and after-sales care. - Excellent organisation, attention to detail, time management, and proactive problem-solving skills. - The ability to coordinate calmly and effectively across multiple departments. - Strong written and verbal English communication skills; Arabic is an advantage. - Confidence using Excel or Google Sheets; experience with Salesforce, Magento, or other clienteling and e-commerce tools is a plus. - A genuine passion for fashion, styling, luxury brands, and emerging trends. - A client- and user-journey-focused approach. - A growth mindset, eagerness to learn, and readiness to take on styling and client-facing responsibilities when needed. What We Offer - Dynamic and collaborative workplace culture. - Opportunities for professional development and career growth. - Competitive salary and comprehensive employee benefits. - Employee discounts and access to exclusive product promotions. Ready to make an impact in our VIC Team? Apply now!