Salesforce Business Analyst

Salesforce Business Analyst Location - Dubai Salary - 35000 Dhms plus benefits Industry - Forex ,Trading / Forex / CFD / financial services exp is must We are seeking a skilled Salesforce Business Analyst to play a critical role in our CRM transformation program, migrating from a legacy CRM to Salesforce CRM. The successful candidate will act as the bridge between business stakeholders and technical teams, ensuring that Salesforce solutions align with the specific needs of a trading business. This role requires strong experience in requirement gathering, documentation, and Salesforce process design, as well as knowledge of trading operations, client onboarding, partner hierarchies, and regulatory/compliance workflows. Major Mandatory Requirements - 3+ years of hands-on Salesforce Business Analyst experience, preferably in trading / Forex / CFD / financial services. - Mandatory experience in CRM migration/transformation projects, particularly migration from a legacy CRM to Salesforce. - Strong knowledge of Salesforce Data Model, Core Clouds, process/workflow design, and business requirements analysis. - Strong understanding of trading business workflows, especially client onboarding, partner management/hierarchies, compliance, and regulatory processes. - Proven ability to create BRDs/requirements, user stories, acceptance criteria, process flows, and conduct stakeholder workshops. - Hands-on experience with testing, UAT, integration testing, Agile/Scrum, and working closely with Salesforce Product Owners, Architects and Developers. - Strong stakeholder management and communication skills, acting as the bridge between business and technical teams. - AI capability is mandatory: effective prompting with Claude/AI tools and experience using AI for test-case generation, optimisation, edge-case identification and UAT preparation. - Preferred: Salesforce Admin/BA certification, data migration/large datasets, and knowledge of Agentforce, Einstein Copilot and AI-powered Salesforce automation.

• Senior Business Analyst - Salesforce Delivery (Airlines Industry)

  Arcsen · Dubai, Dubai, United Arab Emirates