Job Description
This position is on-site based in Damascus Governorate, Syria. Position Objective: Providing deep technical expertise to support the automation and AIOps framework design, developing detailed automation specifications and integration requirements, and validating readiness ahead of Day-1 launch. Post-launch, the role transitions to providing technical oversight of the MSP Automation & AIOps function. Job Description & Responsibilities: - Develop detailed automation specifications — fault detection, event correlation, ticket creation, remediation workflows per domain, etc. - Develop AIOps technical specifications — anomaly detection model requirements, training data specifications, and QoS degradation prediction use cases. - Define technical requirements between AIOps, NMS, SIEM, ITSM, IT monitoring, and OSS/BSS. - Develop automation governance documentation — change control procedures, testing frameworks, and rollback requirements. - Support the Automation Lead in defining skills requirements and training content, and participate in automation testing, AIOps output validation, and acceptance testing. - Define KPI measurement methodology for automation effectiveness KPIs — data sources, calculation logic, and reporting configuration. - Contribute to OAT (Operational Acceptance Testing) by validating automation workflows and AIOps model accuracy. - Review MSP automation workflow changes and validate technical accuracy and regression impact. - Assess AIOps model performance data — false positive rates, detection accuracy, and prediction lead times. - Support automation governance reviews with technical analysis of automation failures and model drift. - Validate MSP AIOps model retraining and update quality against agreed specifications. - Support continual service improvement (CSI) efforts by providing technical analysis of automation Qualifications & Experience: - Minimum 8 years in network operations, automation engineering, or AI/ML application to operations. - Technical expertise in AIOps platforms, automation tools, and network analytics. - Experience developing automation specifications and AI/ML model requirements for NOC or SOC environments. - Knowledge of integration patterns between AIOps, NMS, SIEM, and OSS/BSS. - Experience in a wholesale or carrier environment is advantageous. - Deep technical knowledge of network automation, AIOps platforms, and AI/ML for operations. - Ability to develop detailed automation and AIOps technical specifications. - Strong analytical and data-driven mindset. - Familiarity with AIOps platforms, NMS, SIEM, ITSM, and OSS/BSS integration.