Business Analyst / Solution Consultant - AI & Automation

About SYSCORT Syscort is a global consulting and technology services firm based in the UAE, delivering business transformation solutions across MENA, APAC, UK, US, and Europe. We specialize in Treasury & Risk Consulting, Financial Transformation, Data & Analytics, AI & Automation, and Technology Consulting, helping organizations optimize operations, unlock insights, and build future-ready enterprises. Role Objective Understand client business problems and translate them into well-defined, commercially viable automation, integration and AI solutions that the technical team can execute with minimal ambiguity or rework. Key Responsibilities - Client Discovery - Conduct discovery meetings and workshops. - Understand business objectives, pain points, processes and requirements. - Identify stakeholders, decision-makers and process owners. - Challenge the initial requirement where necessary to identify the underlying business problem. - Business Process Analysis - Document AS-IS processes and identify inefficiencies and bottlenecks. - Design TO-BE processes. - Identify automation, AI and process-improvement opportunities. - Define business rules, approvals, exceptions and dependencies. - Requirements & Functional Design - Prepare BRDs, FRDs, use cases, user stories and acceptance criteria. - Define functional requirements and workflows. - Document data requirements, integrations and business rules. - Ensure requirements are clear enough for the technical team to build. - Automation, Integration & AI Consulting - Design functional solutions using workflow automation, n8n, APIs, AI/LLMs, Agentic AI, RAG, chatbots and voice AI. - Understand API, webhook, authentication and data-mapping requirements. - Work with developers and Solution Architects to validate technical feasibility. - Solution & Presales - Support discovery-led proposals and solution presentations. - Define scope, deliverables, assumptions and exclusions. - Provide inputs for effort estimation and pricing. - Prepare SOWs and solution documentation. - UAT & Delivery Handover - Define UAT scenarios, test cases and acceptance criteria. - Coordinate UAT with client stakeholders. - Track defects and clarifications. - Ensure approved requirements and functional designs are properly handed over to the development team. Ideal Candidate - 4–8 years in Business Analysis, Solution Consulting, Digital Transformation, Automation or Technology Consulting. - Strong client-facing and analytical skills. - Excellent process mapping and documentation ability. - Comfortable discussing APIs, integrations, automation and AI. - Business-minded and able to translate problems into practical solutions. - Strong communication and stakeholder management skills. - Should be a solution thinker, not a documentation-only BA. Success Measures - High-quality discovery and requirements. - Reduced delivery rework and clarification cycles. - Accurate scope and estimates. - Strong client satisfaction. - Successful UAT and handover. - Identification of meaningful automation and AI opportunities.

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