Shift Supervisor

Front of House Supervisor – TGI Fridays Job Purpose Responsible for supervising front-of-house operations and leading the team to deliver excellent guest service, smooth restaurant operations, and consistent TGI Fridays standards. Key Responsibilities - Supervise daily FOH operations and ensure high standards of service, cleanliness, and guest experience. - Lead, coach, motivate, and support FOH team members during daily and peak operations. - Assist with staff scheduling, deployment, training, and performance follow-up. - Handle guest inquiries and complaints professionally and ensure timely resolution. - Coordinate with kitchen and bar teams to ensure accurate and timely food and beverage service. - Monitor POS transactions, cash handling, food safety, hygiene, and inventory procedures. - Support the Restaurant Manager in achieving sales, service, quality, and operational targets. - Ensure compliance with company policies, brand standards, and UAE food safety requirements. Requirements - 2–4 years’ experience in a fast-paced restaurant or casual dining environment, preferably with supervisory experience. - High school diploma or equivalent; hospitality/restaurant qualification is an advantage. - Basic knowledge of POS, cash handling, food safety, inventory, and restaurant operations. - Strong customer service, communication, and problem-solving skills. - Positive, approachable, dependable, organized, proactive, and calm under pressure. - Strong team leadership skills with the ability to coach and motivate employees. - Able to work effectively under pressure and coordinate multiple teams during busy periods. - Flexible to work evenings, weekends, public holidays, and extended periods standing/walking.

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