Fitness Supervisor

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com Operations & Standards - Supervise daily operations of the Gym and fitness facilities, ensuring all areas are clean, safe, and fully operational. - Monitor the condition of gym equipment, coordinating with Engineering for preventive maintenance and repairs. - Ensure health, safety, and hygiene standards are consistently upheld. - Oversee scheduling of group classes, personal training, and guest sessions. - Support the Wellness Manager with operational reporting and audits. Guest Experience - Welcome and engage with guests, providing professional advice and support on fitness programs. - Assist guests with safe use of equipment and develop personalized training sessions when required. - Manage guest feedback and ensure effective service recovery. - Promote membership packages, wellness programs, and fitness services. Team Supervision - Supervise Fitness Instructors, Receptionists, and Attendants during shifts. - Ensure staff follow SOPs, grooming standards, and service protocols. - Conduct on-the-job training and coaching to improve guest engagement and technical delivery. - Assist with roster planning to ensure coverage during peak hours. Business & Sales Support - Drive sales of memberships, personal training, and fitness-related packages. - Monitor performance of instructors and track daily usage and class participation rates. - Support retail opportunities (fitness merchandise, supplements, etc.) were relevant. - Assist in executing promotions, seasonal offers, and special events. Qualifications & Skills - Minimum 3 years’ experience in a supervisory or senior fitness role in luxury hospitality or wellness clubs. - Certified fitness professional (e.g., REPs, ACE, ISSA, or equivalent). - Strong knowledge of gym operations, fitness programs, and wellness trends. - Excellent communication, coaching, and leadership skills. - Ability to manage schedules, equipment, and service delivery in a high-end environment. - Basic financial awareness with understanding of membership sales and KPIs. Core Competencies - Guest-Centric Service Delivery - Leadership and Coaching Skills - Operational Efficiency - Sales and Membership Growth - Professionalism and Safety Orientation

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