Volunteer: Learning & Development Officer

Project Details What We Need - Assist the L&D Manager in designing and organizing learning programs tailored for volunteers, including young learners - Help organize volunteer engagement activities, career-focused events, and build external organizational partnerships. - Manage training programme & perform basic administration tasks by: 1.Prepare training materials. 2. Coordinate workshops and mentoring initiatives. 3. Collect feedback to improve programs. 4. Provide administrative support to the broader Volunteer Department as needed - Train, mentor, and provide leadership to other trainees and interns, supporting their growth and involving them in department projects - We're looking for someone with a heart to serve who is: - Age 20+ ; Degree holder, preferably with higher degrees or professional training in Human Resources Management, Learning & Development, Psychology or related disciplines - Good communication skills in English and Chinese (Cantonese is desirable but not essential) - Strong organisational skills and attention to detail - Enjoys working with people and building relationships - This role is ideal for someone seeking hands-on experience in Learning & Development, volunteer engagement and people-focused operations within a meaningful NGO environment - With availability of at least working 2 days per week Background We are looking for a Learning & Development Intern to support the planning and delivery of training and development programmes. This role offers hands-on experience in learning design, programme coordination and people development. At Crossroads, we value empathy, respect and a heart for serving others. We're seeking someone who is proactive, eager to learn, organised, and passionate about helping people grow. What We Have Join a supportive and multicultural team where you'll gain hands-on experience through meaningful projects, receive coaching and mentorship from the Learning & Development Manager, and build valuable connections with senior professionals from universities, NGOs and other partner organisations. This role offers a unique opportunity to develop practical skills, grow professionally, and gain insights into the nonprofit and humanitarian sectors while making a meaningful contribution to positive social impact. Why this is important This project will help Crossroads Foundation create meaningful experiences and learning opportunities for volunteers and interns. By strengthening support and engagement, it will help build a committed volunteer community that contributes to Crossroads' mission and impact. Project Period 01 Oct 2026 - 31 Dec 2026 Location Crossroads Foundation, Volunteers Department Team Project You’ll be working with other awesome volunteers. This project is part of the Swire Trust Go-Givers Program Swire Trust Go-Givers Program encourages, recognises, and rewards exceptional volunteers creating lasting impact in our community since 2021. 10 outstanding volunteers are selected annually as the “Swire Trust Go-Givers of the Year" with special and empowering rewards. Nominate yourself, a peer, or someone who's gone the extra mile here ! About The Organization Crossroads Foundation https://www.crossroads.org.hk Causes Poverty Community Development Disaster Relief What We Do Crossroads Foundation is a Hong Kong based, non-profit organisation serving global need. We believe that, in a broken world that sees too much suffering, we should do all we can to link those who are in need with those who can provide help. So we provide an intersection, literally a crossroads, to bring both together. - Global Distribution: This distributes Hong Kong's quality excess goods as needed, internationally and locally. It provides a crossroads between need and supply. - Global X-perience: This offers simulated x-periences of global need. It provides a crossroads between the lifestyles of the rich and poor. - Global Handicrafts: This sells fair trade goods from people in poverty. It is a crossroads between those needing a fair income and those with buying power. - Global Hand: This provides a 'matching' website for public- private partnerships. It is a crossroads between for-profit and non-profit organizations who wish to address global need.