IT Infrastructure & Network Analyst

Are you a skilled IT professional with a passion for infrastructure, networking, and technology operations? We are looking for an experienced IT Infrastructure & Network Analyst to join our growing team and play a critical role in ensuring the availability, security, and performance of our enterprise IT environment. In this role, you will be responsible for managing and supporting our infrastructure landscape across on-premises and cloud environments, while helping drive technology improvements, security compliance, and operational excellence. As our IT Infrastructure & Network Analyst, you will: - Lead and manage the organization's IT infrastructure, including LAN, WAN, cloud, and on-premises environments. - Support and maintain core application hosting services and enterprise connectivity. - Manage infrastructure operations, including servers, virtualization platforms, storage, backups, networking, firewalls, telephony, internet services, Wi-Fi, and disaster recovery solutions. - Monitor infrastructure performance, availability, and capacity to ensure optimal service delivery. - Troubleshoot and resolve network issues, outages, and performance bottlenecks. - Ensure infrastructure platforms remain secure, supported, and up to date through regular maintenance and upgrades. - Maintain architecture documentation, asset inventories, configurations, and technical records. - Identify infrastructure risks and vulnerabilities and implement appropriate mitigation measures. - Support IT projects and initiatives by providing technical expertise and infrastructure solutions. - Ensure infrastructure and technology solutions align with ISO 27001 standards and organizational security requirements. - Produce regular reports and maintain accurate infrastructure and network architecture diagrams. What We're Looking For Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field preferred. - Relevant industry certifications such as MCSE, VMware, or equivalent. - Fluent in English and Arabic (written and spoken). Technical Expertise Strong hands-on experience with: - Microsoft technologies including Active Directory, DNS, DHCP, TCP/IP, Windows Server, and Domain Management. - Microsoft 365 and Office 365 administration. - Azure AD and cloud-based services. - VMware virtualization technologies. - Cisco networking solutions. - Firewalls, VPNs, IPSEC technologies, and network security. - Data center operations and enterprise infrastructure environments. - Storage, backup, disaster recovery, and monitoring solutions. - IP Telephony, MPLS, Internet VPN, and connectivity services. - Information security controls and best practices. Skills & Competencies - Strong analytical and problem-solving abilities. - Excellent troubleshooting and technical diagnostic skills. - Ability to work effectively under pressure and manage multiple priorities. - Strong organizational skills and attention to detail. - Customer-focused mindset with a proactive approach to service delivery. - Excellent communication and stakeholder management skills. - Collaborative team player with a flexible and solution-oriented attitude. - Ability to handle confidential information with professionalism and discretion. Experience - Minimum 5 years of experience in IT Infrastructure and Networking roles. - Experience working within enterprise-scale IT environments. - Strong understanding of cloud services and hybrid infrastructure models. - Proven experience supporting critical business systems and infrastructure operations. Why Join Us? - Opportunity to work with enterprise-grade technologies and modern cloud solutions. - Collaborative and supportive work environment. - Exposure to large-scale infrastructure projects and strategic IT initiatives. - Career growth and professional development opportunities.

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