Manager, Fraud Prevention & Intelligence.Manager, Fraud Prevention & Intelligence.Client Experience & Conduct Group

Job Purpose: - To plan and undertake investigations into allegations of fraud of varying nature and complexity. - To maintain quality and efficiency standards of investigations in accordance with policy and procedure of the F&I Division. - To reduce fraud losses (current or future) by efficiently and effectively investigating. - To liaise with CB UAE through constant monitoring of their online portal for updation of fraud STR. - To adopt a proactive approach and contribute towards implementation of Fraud Prevention & detection measures in all parts of the Bank. - To gather, record and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division. - To produce appropriate, timely reports/ MIS to the Head of Fraud and relevant managers as appropriate. 2.1 Reports directly to: Manager – Fraud Prevention & Intelligence 2.2 Reported to by: - Dimensions: - Works within a team Fraud Examiners on investigations. - Independently deal with Unit Managers on specific investigations. Main Responsibilities and Accountabilities: - Conduct formal interviews with suspects and witnesses take statements in accordance with the laid down guidelines of F&I Division. - Reduce fraud losses by ensuring timely action/stoppage on cases where funds of the bank or bank’s customer may be going to fraudsters and also liaise with various teams through which the funds can be recalled. - Report the fraud cases conforming to CB UAE guidelines through its online portal and monitor it constantly for updates from CB, for appropriate actions. - Assist the investigation managers in the identification of control weaknesses and implementing solutions and controls for future improvements. - Assist in the development and implementation of checks and controls to prevent fraud. - Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program. - Maintain to a high standard a record of each investigation and prepare the appropriate and necessary paperwork to assist internal and external investigations. - Maintain and publish all MIS related to F&I in time and accurately. - Liaise with other control functions, for investigations and to develop contacts relevant to the purpose of F&I division with internal control functions and UAE anti fraud forums. - Deal promptly with fraud report e-mail, telephone calls, complaints and other notifications relating to fraud. - Communicate sensitively and effectively using plain language. Operating Environment, Framework and Boundaries, Working Relationships - Highly specialised role that involves interaction with various groups/ divisions across the bank yet maintaining a robust approach when conducting internal investigations. - Study of all case documents and extract relevant information without disturbing the sequences so as to ensure that the findings are helpful and admissible in external investigation/ court of law. - Requires a disciplined approach when following the investigation methodology i.e. note-taking during interviews and preservation of evidence. Knowledge of international best practices and techniques on use of fraud tools required. - Sound knowledge of Banking required of all areas of the bank in conduct of Investigations and suggesting process enhancements. - An excellent/ongoing working relationship and liaison with local authorities – Police/CID, Central Bank on fraud related issues. Problem Solving / Complexity / Innovation: - Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the F&I Division - Excellent Analytical skills is needed to understand the data gathered and present it in a MIS form to identify the gaps in processes from the perspective of inherent fraud risks and recommend changes to prevent fraud and under the intricacies of the investigation - Hands-on approach to analysis of information and reporting through Microsoft Excel, Word and PowerPoint. - Exercise control over preparation and submission of MIS reports. - Tracks and assesses fraud risks and fraud trends in the region and their impact on the Bank. - Coordinating with Fraud Forums in resolving fraud related issues. Decision Making / Authority : - Main responsibility will be to conduct an investigation according to the best practices and exercise an objective approach towards investigation. Recommendations towards improvement of processes and/or on the job decisions relating to recommendations for suspension of staff - Will be responsible to coordinate with Central bank UAE for all fraud related update and appropriate response on their queries on a daily basis. - Will be responsible for forensically examine case details and securely retain evidence relating to an investigation in accordance with the laid down guidelines of F&I Division. - Will be responsible to reduce fraud losses (current or future) for bank and its customers. - Will be responsible for coordination with law enforcement authorities and even attend court hearings. - Recommending fraud write-offs based on results of investigations Knowledge, skills and Experience - Certified fraud Examiner (CFE) certification is required. - Demonstrated sound fraud investigation skills in the past with at least 4 years of related experience and should hold a Bachelor Degree in Accounting & Auditing, Criminal Justice, or related field. - Excellent interviewing skills. - Ability to handle pressure and tough situations. - Excellent report writing skills. - Multi-disciplinary capabilities: analytical, qualitative, and quantitative. - Self motivated & takes initiative.

• Solutions Consultant (Fraud Prevention / Authentication)

  Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates

• UAE Nationals only- Fraud Analyst.CXC - Fraud Prevention & Intelligence - UAE Nationals Only

  Mashreq · United Arab Emirates