Booking officer

About the Company MACNA, a wholly Saudi-owned company and a key member of the Al Blagha Group, has been a leader in marine mobility solutions since 1995. Focussing on passenger and cargo transport, we operate a specialised fleet of over 30 vessels. As the partner of choice in the Kingdom of high-speed passenger ferries and landing craft, we deliver safe, reliable and customer focussed services to all our clients leveraging our history, experience and expertise. About the Role The job is seeking a responsible and customer-oriented Booking Office Clerk to assist passengers with booking tickets through a free ticketing service. The successful candidate will be responsible for managing ticket reservations, providing schedule information, and ensuring an efficient and friendly customer experience. This position does not involve handling money or payments, as all bookings are provided at no cost to passengers. Responsibilities - Welcome and assist passengers courteously and professionally. - Provide accurate information about travel schedules, routes, seat availability, and booking procedures. - Book and issue tickets using a manual or computerized system. - Maintain accurate and up-to-date records of bookings and passenger details. - Make changes or cancellations to bookings as requested by passengers. - Coordinate with relevant departments to ensure booking information is communicated properly. - Inform passengers of any schedule changes, delays, or cancellations. - Generate and distribute booking reports as required by management. - Ensure the booking area is clean, organized, and welcoming. - Respond to passenger inquiries, complaints, and requests in a timely and helpful manner. - Maintain confidentiality and accuracy when handling passenger data. - Comply with all office procedures, policies, and service standards. Qualifications - Diploma or equivalent educational qualification. - 1 to 2 years of related work experience. - Proficiency in both Arabic and English languages. Required Skills - Proficient in data entry - Ability to maintain detailed attention to detail - Communication Skills - Task Prioritization - Problem Solving Preferred Skills - Technical Competencies - Behavioral Competencies

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