Talent Pool - Spa Professionals

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com Treatment Delivery - Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards. - Customize treatments to guest preferences and wellness goals. - Maintain accurate treatment records and follow all treatment protocols. - Ensure punctuality and readiness for all scheduled appointments. Guest Experience - Provide a warm, professional welcome and deliver an exceptional guest journey. - Explain treatment procedures, benefits, and aftercare to guests. - Handle guest concerns with care, escalating where necessary to the Spa Supervisor. - Promote spa facilities, wellness programs, and encourage repeat visits. Team & Operations Support - Ensuring treatment rooms are always clean, equipped, and guest ready. - Always adhere to grooming standards and professional conduct. - Support colleagues during peak periods and work as part of a cohesive team. - Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms. Retail & Business Contribution - Recommend and upsell retail products aligned with guest needs. - Support achievement of treatment and retail sales targets. - Participate in promotions, spa events, and new service launches. - Monitor stock usage and report needs to the Spa Supervisor. Qualifications & Skills - Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent). - Minimum 3 years’ experience in a luxury spa or wellness environment. - Strong knowledge of massage techniques, facial treatments, and body therapies. - Excellent communication and guest service skills. - Professional appearance, positive attitude, and team spirit. - Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage. Core Competencies - Guest-Centric Service Excellence - Technical Proficiency in Spa Therapies - Professionalism and Grooming - Teamwork and Flexibility - Retail and Upselling Skills

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