Service Hub Agent

Hey there! Are you one of those creative minds? A character, a storyteller? Do you want to be part of a globally recognized brand that has been entertaining for over 100 years? Join the audition and start scripting your own story at Paramount Hotels Dubai! Job Purpose: - Responsible for answering all incoming calls originating from outside or within the hotel in a friendly and caring manner accordingly to the Paramount Hotel standards - Provide accurate information about the hotel, including departments, services, outlets, facilities, operating hours, and Dubai attractions. - Handle all internal and external calls efficiently and courteously, ensuring a consistently high standard of telephone service. - Maintain comprehensive knowledge of hotel activities and operations to provide accurate information to guests and colleagues. - Ensure all wake-up calls are arranged and completed accurately and punctually. - Maintain and regularly update the VIP board with relevant in-house guest information. - Maintain an accurate and up-to-date internal and employee telephone directory. - Maintain a shift logbook and record relevant guest comments and information for effective communication. - Maintain a helpful, friendly, and positive attitude toward guests and colleagues at all times. - Follow all fire prevention, health, and safety regulations and procedures. - Immediately report emergency calls and situations to the appropriate management team. - Maintain confidentiality and professionalism when handling guest and hotel information. Qualifications & Experience: - Minimum 2 years of experience in a Switchboard/Telephone Operator role within a 5-star hotel in the Middle East, or in a Communication Centre position. - Clear, calm, friendly, and courteous telephone manner. - Good understanding of Front Office and hotel operations. - Strong communication and interpersonal skills. - Proficient in Microsoft Office and related applications.