Student Services Coordinator (UAE National only)

Essential Duties & Responsibilities - Oversees the front desk/ reception area of the Office of Registration. - Receives and sorts daily incoming and outgoing mails and responsible for all the inquiries and requests in “Kayako”. - Assists in the registration processes. - Prepares official letters/ transcripts and graduation certificates.as received on E-requests. - Prepares the smart label sticker for the graduation certificates and uploads the soft copy to the MOE website for attestation purposes. - Assists students with their shipment/courier requests. - Escalates and follow-ups all students’ inquiries with the Colleges and Offices. - Monitors the inventory of office equipment /resources and ensures sufficient supplies are available. - Provides the first point of contact for students, parents, visitors, and other customers; and deal with their requests and inquiries as appropriate. - Answers, screens, and forwards incoming phone calls in a timely and polite manner. - Greets students, parents, faculty staff, and guests that visit the Office. - Coordinates with the registration staff, colleges, and offices ensuring that student-related processes are correctly followed, and accurate records are kept. - Preforms miscellaneous job-related duties as assigned by line manager. Qualification & Experience - A bachelor’s degree in business administration/IT or any related field. - A minimum of two years of experience directly related to the duties and responsibilities specified is required. Knowledge & Skills - Excellent English verbal and written communication skills - Records maintenance skills. - Very good skills in Microsoft package. - Strong interpersonal and communication skills and the ability to work effectively with staff from diverse communities. - Preferably with experience in Banner Student Information System. - Database management skills. - Proficiency in additional languages will be an added value. Working Conditions - Work is normally performed in a typical interior/office work environment. - No or very limited physical effort required. - No or very limited exposure to physical risk. Supervision Reports to: Senior Associate Register Subordinates: N/A

• Manager, Student Accessibility Services

  Zayed University · Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates