Job Description
Job Overview - The Junior Personal Shopper will be responsible for managing and developing a portfolio of newly eligible clients by delivering a high-touch, sales-driven personal shopping service. The role is accountable for building strong client relationships, providing personalised styling and product advice, and delivering consistent commercial results while ensuring an exceptional omni-channel customer experience that drives satisfaction, loyalty, and spend. What You'll Be Doing - - Building and growing a portfolio of engaged clients through approved customer acquisition channels - Establishing and maintaining regular, personalised engagement with assigned clients to strengthen brand loyalty and long-term relationships - Developing a strong understanding of individual client profiles, preferences, shopping behaviour, and lifestyle needs to tailor recommendations and interactions - Actively nurturing relationships to increase engagement and spend across omni-channel platforms - Delivering against individual sales targets and KPIs through proactive client engagement and structured selling techniques - Identifying and prioritising sales leads and opportunities in a timely manner - Implementing creative selling approaches and pre-sales initiatives to maximise conversion and revenue - Minimising missed sales opportunities by leveraging internal product sourcing channels and stock availability - Managing waiting lists and client communications to optimise pre-sale and high-value order opportunities - Providing personalised styling advice, product recommendations, and brand updates to support informed client purchasing decisions - Maintaining strong product, brand, and trend knowledge, with the ability to translate this into relevant and engaging client conversations - Demonstrating strong familiarity with omni-channel platforms, stock availability, and systems to respond effectively to client enquiries - Supporting clients throughout the end-to-end order journey, including order placement, monitoring, delivery coordination, and after-sales care - Identifying and escalating commercial or technical issues impacting the customer experience - Leveraging omni-channel tools and brand activations to transition digital client relationships into in-person engagement where relevant - Using client insights gathered through omni-channel interactions to deepen understanding of client style, preferences, and expectations - Supporting experiential initiatives aimed at increasing client engagement and loyalty - Sharing client insights, shopping trends, and feedback with internal stakeholders including Trade, Rewards, Buying & Merchandising, Marketing, Planning, and Digital teams - Providing accurate and timely sales and client performance reporting as required - Collaborating with Customer Care, Warehouse, Logistics, and Digital Commerce teams to ensure seamless service delivery What We’re Looking For - - Bachelor’s degree, preferably in Fashion or any related field - 1–2 years of experience in luxury retail, e-commerce, or a client-facing sales role - Digital or omni-channel exposure preferred - Strong client-facing sales capability, including needs identification, recommendation, and closing - Solid knowledge of products, brands, and trends, particularly in Womenswear or Menswear - Good understanding of online retail systems and customer experience tools - High personal drive, resilience, and commercial ambition - Strong customer-centric mindset with a proactive sales approach - Ability to operate effectively in a fast-paced, performance-driven environment - Strong communication skills with confidence engaging high-value clients - Analytical ability to identify shopping patterns and client preferences - High attention to detail and service quality What We Offer - - Dynamic and collaborative workplace culture. - Opportunities for professional development and career growth. - Competitive salary and comprehensive employee benefits. - Employee discounts and access to exclusive product promotions. Ready to make an impact in our VIC Team? Apply now!