Operation Officer, Terminal

Where Your Career Takes Flight Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world. We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey. We care for our people and provide colleagues with a fair, open and supportive workplace. By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential. Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability. Responsibilities: - Support Terminal Duty Manager and Assistant Manager, Terminal Operation in monitoring real-time terminal operations in HKIA including airline operations, contractors' services, Customs, Immigration and Quarantine formalities, licensees' operations according to the prescribed standards to ensure delivery of quality services - Supervise service contractors / licensees' performance to ensure quality services at prescribed standard and prepare reports for non­compliance cases - Respond to emergency / airport disruptions and carry out specific emergencies response for business recovery to maintain safe, secure and efficient operation and business environment for all airport users - Enforce AA Bylaws, conduct on scene investigation and prepare operation log, incident / accident reports - Coordinate, supervise events and work projects within HKIA in an organized manner - Required to work on shift duties Requirements: - Degree holders in any discipline are welcome to apply. Fresh graduates will also be considered - Candidates with an Associate Degree / Higher Diploma and at least 2 years' relevant experience, or secondary education with at least 4 years' relevant experience, may be considered for the position of Operation Officer - Candidates with an Associate Degree / Higher Diploma without the required experience, or secondary education with at least 2 years' work experience, may be considered for the position of Operation Officer Trainee - A team player with good communication and interpersonal skills - Proficient in Microsoft Office application - Good command of spoken and written English and Chinese with knowledge of Putonghua is an advantage