Specialist, Customer Care (Inventory Planning & Forecasting)

Key Job Purpose - Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs - Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency. Job Description Inventory Management - Develop and maintain inventory plans for spare parts to ensure optimal stock levels - Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts - Manage transition between discontinued and replacement parts released via ECR/TB Demand Forecasting - Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately - Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly Supplier Management and Order Processing - Maintain strong relationships with suppliers to ensure timely delivery and quality of parts - Track status of purchase order and expedite shipment when necessary - Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries Data Analysis and Reporting - Utilize inventory management systems and tools to track stock levels, order history and usage trends - Generate reports on inventory status, demand forecasts and supplier performance Documentation and Process Improvement - Maintain accurate records and documentation related to inventory and procurement activities - Continuously evaluate and improve inventory management processes and procedures - Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste Any other additional related responsibilities and project as assigned by superior Job Requirements - NITEC or Diploma, or equivalent qualification in Supply Chain Management or a related field - Minimum of 2 years’ relevant working experience - Proficient in Microsoft Excel - Strong oral and written communication skills in English - Demonstrates high standards of professionalism and integrity in conduct, communication, and work practices Additional Advantage - Prior experience with ERP systems, particularly SAP, will be an added advantage but is not mandatory

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