Client Relations Officer

Key responsibilities: - Handle inquiries received through WhatsApp groups, emails, telephone calls, CRM systems, and other approved communication channels. - Provide professional, courteous, and timely responses while maintaining excellent customer service standards. - Take ownership of each case from receipt until final resolution, ensuring continuous follow-up. - Coordinate medical inquiries with the Medical Approval Team and the Medical Care Unit. - Coordinate technical, operational, or administrative inquiries with the relevant internal departments such as Claims, Network, Customer Care, IT, Underwriting, or Operations. - Keep clients informed with accurate and timely updates until closure. - Escalate urgent or complex cases appropriately. - Maintain complete documentation of communications and actions taken. - Protect confidentiality and comply with company policies and regulatory requirements. - Identify recurring issues and recommend service improvements. - Support Walaa's commitment to high client satisfaction and service excellence. Education: Bachelor’s degree in business administration, Healthcare Administration, Insurance, Nursing, Pharmacy, or another relevant discipline. Experience: Minimum 2 years of experience in Client Relations, Customer Service, Medical Insurance, Healthcare Operations, or a related field. Personal Attributes / Skills: - Excellent verbal and written communication skills in Arabic and English. - Strong interpersonal and customer service skills. - Professional telephone and email etiquette. - Ability to manage multiple inquiries simultaneously. - Strong coordination, follow-up, and problem-solving skills. - Ability to work under pressure and meet service level expectations. - High level of professionalism, accountability, and attention to detail. - Proficiency in Microsoft Office and communication platforms. Others: Experience in health insurance and knowledge of medical terminology, eligibility, benefits, provider networks, and pre-authorizations is preferred.

• Business Development & Client Relations Specialist

  KAUST (King Abdullah University of Science and Technology) · Thuwal, Makkah, Saudi Arabia