Service Account Manager

Responsibilities: - Provide the leadership in driving and growing the Customer Services business sales and profitability. - Identify talents and provide coaching, mentorship and development to the team constantly - Oversee the overall sales and profitability of the Customer Service (CS) business in the country with strong financial acumen. - Meet or exceed monthly and annual Sales and EBT budgets through effective service sales strategies and execution. - Take proactive ownership of all customer service enquiries and orders to maximize revenue opportunities. - Work closely with the SE&MEA CS Business Unit to drive growth and operational efficiency across the region. - Implement sales and operational initiatives from Global and Regional CS teams to enhance service performance. - Maintain a high contract/SLA retention rate by delivering exceptional service quality. - Utilize technical expertise and leadership skills to coach, train, and motivate the service team for optimal performance. - Build trust and long-term relationships through active and regular customer engagement. - Oversee all customer interactions across Business Units (BUs) and service lines for seamless operations. - Ensure full adoption and utilization of global platforms (CMMS, RPT, Salesforce, SharePoint, GPR, etc.). - Act as the single point of contact (SPOC) for escalation management, working with SSI and customer organizations. - Enhance the field service team’s technical expertise and soft skills, including customer service and communication. - Achieve high utilization rates for the field service team to maximize efficiency and productivity. - Champion a strong Health, Safety, and Environment (HSE) culture while ensuring compliance with all safety metrics. Required Experience & Skills: - Highly motivated and customer-centric individual that drives on the service business success. - Strong knowledge of customer service principles, budget management, and service industry standards. - Customer service skills to listen to the concerns and feedbacks from customers and be able to address their needs. - Possess good leadership, strong communication and interpersonal skills to work with both internal and external customers from every levels. - Good overview of the various service KPIs in the customer service setting. Educational Qualifications: - Diploma/Degree in Engineering. Minimum 5 years of experience in a manager capacity To know more about the role, reach out to me on the following: 📞 +44 7909 034506 ✉️ A.Chudasama2@proactiveglobal.com

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