Sr/ Customer Support Associate (Appointment & Contact Centre)

Working in TTSH's Appointment and Contact Centre, you will be required to: Responsibilities - Handle patient enquiries and appointment scheduling through multiple channels (phone, email, SMS) - Coordinate medical appointments across various specialties and clinics - Process referrals from primary care physicians and external specialists - Send appointment reminders and follow-up communications - Maintain accurate patient records in the hospital appointment system - Document all patient interactions in the CRM system - Provide clear guidance on appointment preparation and clinic locations - Support patients with special requirements or urgent medical needs Requirements - Possess a Professional Certificate/NITEC/Higher NITEC or Diploma - Strong communication skills with a patient-focused mindset - Attention to detail and ability to maintain accurate records - Capability to handle multiple tasks in a fast-paced environment - Professional and empathetic approach to patient concerns - Basic computer literacy - Team player with a positive attitude - Working hours : Office hours on weekdays and half day on alternate Saturday.

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