SYSTEM ANALYST (Banking, Central/Contract/Up to 6K)

Company not disclosed

Singapore, Singapore
SGD 4,500.00/mo - SGD 6,000.00/mo
Posted
Contract
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Job Description

About The Client: Our client is a well-established financial institution with a strong reputation for innovation, customer excellence and digital transformation. Committed to delivering exceptional banking experiences, the organization offers a collaborative and dyamic work environment where employees are empowered to grow, contribute and make a meaningful impact. The Role: We are seeking a proactive and versatile System Analyst to join our IBG Digital team. This country specific role focuses on the end-to-end product lifecycle for corporate digital platforms, bridging the gap between business needs, technical implementation, and commercialization for Singapore market. Responsibilities: Product Development & Support: - Support product roadmap initiatives, and coordinate prioritization with technical and business stakeholders. Customer Journey Optimization: - Map end-to-end customer journeys, validate against client feedback/Voice of the Customer (VoC), and proactively identify friction points and possible solutions Commercialization & Promotion: - Execute go-to-market strategies, including internal/external communications (EDMs). Stakeholder Enablement: - Create training content and conduct educational sessions for internal stakeholders (CMs, IMs, RMs, Sales). Operational Excellence: - Perform data analysis, including extraction, transformation, and segmentation, to model various business scenarios. Translate these insights into holistic, actionable solutions with collaboration with technical partners. - Evaluate root-cause analysis provided by production support team for issues and sign off on the RCA, interim workarounds & solutions - Provide weekend support (1–2 weekends per month) to conduct live system verifications and provide formal business sign-off for critical platform releases. Requirements & Skills: Experience: - Bachelor's degree with 5+years of experience in financial services or consulting industry. Demonstrated success in managing complex project plans with multiple deliverables and stakeholders. Problem Solving & Adaptability: - Creative problem solver with a process-driven mindset; works well independently and within a fast-paced team. Technical Proficiency: - Data & Presentation: Excellent working knowledge of Excel (Data crunching, XLOOKUP, Pivot Tables) and PowerPoint (designing high-impact communication materials). Product Tools: Proficient in JIRA; experienced in writing business requirement user stories and performing user story grooming with technical teams. - Testing: Hands-on experience in User Acceptance Testing (UAT) for system/app releases. Communication: Exceptional verbal and written communication skills with the ability to manage competing priorities and keep stakeholders & team lead informed on critical escalations. (Plus Points) - Direct experience with corporate internet banking applications. - Exposure to AI productivity tools (e.g., Microsoft Copilot). - Singaporeans Only - Contract: One year/extendable, to start asap Why You’ll Love This Role Looking for a dynamic role as a System Analyst? This is an exciting opportunity to join a digital team where you can play a key role in product development, customer experience and product commercialization. Apply Now: Please submit your resume to belinda.ho@rmagroup.com.sg stating your availability, expected salary and reason(s) for leaving. We respect your privacy and all communication will be treated with confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgskn Privacy Policy at http://bit.ly/3W63rp7. We regret to inform that only shortlisted candidates will be notified. Belinda Ho EA Regn No R1876407 RMA Consultants Pte Ltd EA License No 93C4403

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