Head Hostess

The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area within the dining hall. The role ensures that all guests receive a warm and professional welcome, while maintaining high standards of guest service and efficient guest flow. The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent service and accurate information to guests. The role supports the Reception Manager in coordinating reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes responsibility for reception activities in the manager's absence. Requirements 1- Reception & Guest Experience - Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival - Maintain a visible presence at the reception area to support guest interactions and service standards - Provide guidance and information to guests regarding the dining hall concept, available vendors, services, and events. - Ensure guests receive prompt assistance and a positive first impression of the venue - Handle guest inquiries, requests, and concerns professionally, escalating issues to management when required. - Hostess Team Supervision - Supervise and guide the Hostess / Receptionist team during daily operations - Ensure hostesses maintain a professional appearance and follow established service standards - Provide support, direction, and coaching to team members to maintain excellent guest service - Coordinate hostess duties to ensure proper coverage of reception and guest assistance areas - Reception Operations Management - Assist the Reception Manager in organizing daily reception operations and ensuring smooth guest flow - Monitor the reception desk and ensure all guest-related processes are handled efficiently - Ensure reception areas remain organized, presentable, and welcoming at all times - Coordinate with floor staff and management to ensure guests receive the appropriate level of service - Guest Feedback & Communication - Encourage guests to provide feedback regarding their dining experience - Communicate guest feedback, suggestions, and service improvements to the Reception Manager and management team. - Support the continuous improvement of guest service standards Experience & Education - Minimum 3-5 years of experience in hospitality, guest relations, or reception roles - Previous experience in a supervisory or team leader role is preferred - Experience in restaurants, hotels, or large dining venues is considered an advantage