Job Description
Reporting to: Sr Manager – HR Operations Location: Jakkur (Yehalanka) Bangalore | 5 days work from office Experience: 7–10 years of relevant HR experience; 6+ years of highly relevant, hands-on ER experience may also be considered. Role Purpose The Manager – Employee Relations (ER) will manage employee grievances, critical incidents, disciplinary matters, suspension, termination, and involuntary separation cases. The role will ensure sensitive employee matters are handled in a structured, fair, timely, confidential, and well-documented manner, with ownership of ER records and statutory/HR letters and close coordination with HRBPs, Business, Legal, and other stakeholders. Key Responsibilities : Employee Grievances & ER Case Management - Manage employee grievances and ER cases, including fact-finding, case tracking, stakeholder coordination, and closure. - Maintain confidential case records covering case status, ownership, ageing, actions, escalation, and closure. - Identify recurring grievance themes and provide insights to HR leadership for preventive interventions. Critical Incidents & Disciplinary Matters - Manage critical employee incidents involving conduct, behavioural, workplace, and other sensitive matters. - Coordinate investigations, statements, evidence, and disciplinary actions arising from misconduct, policy violations, and Code of Conduct breaches. - Ensure cases are handled consistently in line with approved policies and established processes, in consultation with HR leadership and Legal where required. Suspension, Termination & Involuntary Separation - Manage end-to-end HR Operations processes for suspension, termination, and involuntary separation cases. - Coordinate required approvals, employee communications, separation documentation, and stakeholder actions with HRBP, Business, Legal, Payroll, IT, and other teams. - Track cases through final resolution and ensure appropriate records are maintained. ER Letters, Records & Documentation - Own ER documentation and the central repository for sensitive employee case records. - Draft, coordinate, and maintain ER/statutory letters including show-cause notices, warning/disciplinary letters, suspension letters, termination letters, and involuntary separation documentation. - Ensure approved templates, version control, confidentiality, data accuracy, and audit readiness of ER records. Policy, Compliance & Stakeholder Management - Partner with HR leadership and Legal to ensure ER processes align with applicable employment laws, statutory requirements, and internal policies. - Support review of the Code of Conduct and disciplinary/ER processes and recommend improvements based on case trends. - Collaborate with HR Operations, HRBPs, Business, Legal, Payroll/Finance, IT/Admin/Security, and other stakeholders to ensure timely resolution of cases. Reporting & Process Improvement - Prepare ER MIS covering grievances, critical incidents, disciplinary cases, suspension, termination/involuntary separation, ageing, and pending actions. - Highlight high-risk, overdue, or recurring cases and provide actionable insights to HR leadership. - Strengthen ER case management through standard workflows, checklists, templates, documentation protocols, and HRMS/HR Tech enablement. Required Skills & Competencies - Strong hands-on experience in Employee Relations and HR Operations. - Experience in grievance handling, disciplinary processes, misconduct cases, and sensitive employee matters. - Hands-on experience in suspension, termination, and involuntary separation processes. - Strong experience in drafting and managing HR/ER letters and case documentation. - Working knowledge of applicable employment/labour laws and internal HR policy frameworks. - Strong stakeholder management, communication, judgement, confidentiality, and conflict-handling skills. - High attention to detail with strong documentation and case follow-through discipline. - Good analytical and reporting skills with working knowledge of Excel/MIS; HRMS/HR Tech experience is an advantage. - Open to Travel to manage ER Cases, if needed, for investigation purposes. Preferred Qualifications - Graduate/Postgraduate in Human Resources, Business Administration, Labour Relations, or a related field. - 7–10 years of relevant HR experience with significant hands-on Employee Relations exposure. - Candidates from retail, technology, consumer, or other high-volume/multi-location workforce environments will be preferred.