Manager (Diagnostic Radiology)

Main Duties And Responsibilities - Managerial Duties - Lead and manage administrative teams across multiple service locations and functions as follows: - Contact Centre - Case Scheduling - Counter Operations - Records Office - Ensure optimum manpower allocation, rostering and adequate operational coverage. - Conduct performance management, staff engagement, and capability development. - Ensure efficient workflows to meet hospital service standards. - Monitor operational KPIs and implement corrective actions where necessary. - Appointment Scheduling and Access Management - Lead scheduling operations for all radiology services. - Ensure effective coordination with internal clinical stakeholders and external service providers (e.g. outsourced MRI, PET services) to ensure timely scheduling of cases. - Coordinate with clinical team and referring clinics to ensure efficient resource allocation. - Frontline Operations and Patient Experience - Oversee patient-facing services: - Registration - Financial counselling - Cashiering - Enquiries - Drive service excellence initiatives to enhance patient experience. - Ensure adherence to service standards and waiting time targets. - Manage patient feedback and attend to necessary service recovery. - Records and Information Management - Oversee medical record services: - Image/report/thumb drive requests - Inward and outward result despatches - Ensure consistent record-keeping in compliance with PDPA, data governance, and institutional policies. - Quality Improvement and Innovation - Drive continuous improvement initiatives (e.g. workflow redesign, digitalisation). - Participate in quality assurance, audits, and accreditation processes. - Implement best practices to improve efficiency, patient safety, and service delivery. - Stakeholder and Vendor Management - Collaborate with radiologist, radiographer and nursing teams. - Partner with other hospital departments. - Reporting and Governance - Track and analyse operational data and trends. - Assist in the preparation of reports and statistics. - Budgeting, Procurement and Vendor Management - Support budgeting, procurement, and departmental planning. - Manage external vendors and service providers to meet contractual KPIs. Experience - Minimum 6–8 years of relevant healthcare operations experience, preferably in radiology related field. - At least 2–3 years in a supervisory/managerial capacity.

• Research Assistant (Diagnostic Radiology)

  Singapore, Singapore