Restaurant Reservations Agent

Job Summary We are seeking a professional and service-oriented Restaurant Reservations Agent to join our Food & Beverage team. The ideal candidate will serve as the primary point of contact for restaurant reservations, guest inquiries, and dining coordination, ensuring a seamless and personalized dining experience in line with luxury hospitality standards. Key Responsibilities - Handle restaurant reservations accurately via phone, email, and reservation systems - Coordinate dining arrangements across all hotel restaurants and outlets - Provide detailed information on menus, promotions, operating hours, and special events - Manage guest preferences, special requests, and VIP arrangements - Liaise closely with restaurant managers and host teams to ensure smooth operations - Maintain up-to-date reservation records and seating plans - Handle guest inquiries and concerns professionally and promptly - Ensure all interactions reflect the hotel’s luxury service standards Requirements - Previous experience in a similar role within a 5-star or luxury hotel environment - Strong communication and interpersonal skills - Excellent telephone etiquette and customer service skills - Ability to multitask in a fast-paced environment - Proficiency in restaurant reservation systems (e.g., OpenTable or similar) is an advantage - Fluent in English; additional languages are a plus - Well-groomed, professional appearance and positive attitude

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