CMS Processing Manager

Job Purpose: The CMS Processing Manager is responsible for ensuring the availability, stability, and performance of payment processing platforms, including acquiring, switching, and transaction processing systems. The role oversees day-to-day operational support, incident management, and continuous service improvement to meet business and regulatory requirements. Principal Responsibilities: · Manage 24x7 L1 and L2 support for card systems · Ensure stability across transaction channels · Monitor transaction flows, settlement, reconciliation and statements · Drive incident management, RCA and problem resolution Coordinate with Visa, Mastercard and vendors. · Manage and track SLAs / KPIs (availability, response time, throughput) · Ensure systems meet high availability targets (e.g., 99.9%+) · Identify bottlenecks and drive capacity optimization · Ensure minimal risk deployments for critical payment systems · Support release planning and regression validation · Act as the primary point of contact for business, operations, and external partners · Provide regular service status reporting · Lead resolution of critical incidents (P1/P2) impacting transaction processing · Drive root cause analysis (RCA) and ensure permanent fixes · Manage releases, certifications and deployments, review change · Ensure PCI DSS and audit compliance Risk, Compliance & Business Continuity: Ensure compliance with AFS risk policies, PCI DSS, and regulatory requirements. Escalate issues timely and support BCP testing and readiness. Job Requirements: Knowledge: Card Domain, CMS, settlement, switching, VAS Services Experience: 10-15 years in payments, 3+ years in leadership roles, prior processor exposure, team leading exposure, migration experience Technical: Switching, ISO8583, API, Card Issuance, Tokenization, ECOM, Micro-services, Cloud exposure Education: Bachelor’s in computer science or equivalent