IT Systems Specialist Film Studios (SPA5-QPFS0030)

Role Purpose Provide operational IT support and systems coordination for the Film Studio asset, ensuring the availability, reliability, security, and day-to-day usability of business and operational systems supporting studio operations. The role supports a lean OpCo environment through hands-on asset-level coordination with centralized IT teams, vendors, and end users across activation and steady-state operations. Key Responsibilities - Provide day-to-day IT operational support and user assistance across the Film Studio asset - Support implementation, administration, and maintenance of business systems, operational platforms, applications, and core infrastructure - Coordinate booking systems, operational reporting tools, access-related systems, and business productivity platforms required for asset operations - Monitor IT incidents, service requests, recurring issues, and system performance metrics, ensuring timely escalation and resolution - Coordinate with centralized IT teams and external service providers to ensure service continuity and standards compliance - Support cybersecurity controls, user access management, password and account administration, and data protection requirements - Ensure operational readiness of IT infrastructure and user environments ahead of activation milestones, tenant onboarding, workshops, and events - Support hardware, software, network, and connectivity troubleshooting activities across office and operational environments - Maintain IT asset inventory, license trackers, system documentation, user records, and operational logs - Support implementation of new technologies and future digital solutions that improve operational efficiency and user experience - Coordinate technology support requirements for workshops, events, partners, and tenant-facing activation activities - Monitor system availability and escalate critical operational issues affecting service continuity - Support disaster recovery, backup coordination, and business continuity preparedness in line with corporate standards - Ensure compliance with corporate IT governance, security standards, and access control protocols - Support end-user training, onboarding, and adoption of approved operational systems Requirements - Bachelor's degree in Information Technology, Computer Science, or related field - 4-6 years of IT operations, systems support, or service desk experience - Experience supporting operational assets, hospitality, entertainment, events, or other service-intensive environments preferred Key Competencies - IT operations support - Systems coordination - Troubleshooting - Vendor coordination - Service management