Assistant Manager - Soft Services

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 80,000 employees! We are currently recruiting for an Assistant Manager - Soft Services to join our Total Facilities Management Team in Dubai. Scope: Assistant Facilities Manager. Soft Services is responsible for managing and supporting all division operations on a daily basis. The role also ensures that any issues or conflicts are resolved satisfactorily in order to maintain the high service levels expected by client and customer groups. Responsibilities: Financial - Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards. - Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times. Customer - Handle and resolve customer complaints or concerns regarding cleanliness on time and professionally. - Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures. Process - Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources. - Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols. - Ensure all the PPM and SR are closed as per target closing time and completed. - Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies. - Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports. - Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team. - Responsible for the preparations of the monthly staff meetings and also for the daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors. Innovation - Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness. Selection Criteria: - 7 years or more in the field of Facility management in a managerial position. - 2 years and more in Mall management in a managerial position. - Bachelor’s degree or equivalent degree in facilities management and BICSc training certificate. - Good knowledge of heavy-duty cleaning machines and cleaning chemicals. - Good knowledge of cleaning procedures and methods. - Proven project management skills. - Proven experience leading continuous improvement projects-commercial and contract awareness.

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