MEA Regional Account Director

Location: Dubai, UAE Hybrid: Yes 3 days a week in the office About Us Dragonpass is a leading provider of travel and lifestyle benefits for frequent flyers and global citizens. We partner with global brands across financial services, travel, hospitality and loyalty, delivering premium experiences that enhance the customer journey. As a B2B2C business, we work with enterprise clients who provide Dragonpass benefits to their customers, helping organisations create stronger engagement, loyalty and value. The Opportunity We're looking for an experienced MEA Regional Account Director to lead the growth and development of some of Dragonpass' most strategic client partnerships across the Middle East and Africa. This is not a traditional account management role. We're seeking a commercially minded leader who combines strong business development capability with proven experience managing and growing Tier 1 enterprise accounts. You'll be responsible for developing long-term strategic partnerships, identifying new revenue opportunities, and acting as a senior escalation point for key clients across the region. Based in Dubai, you'll operate at an executive level, building trusted relationships with senior stakeholders, influencing commercial strategy, leading a high-performing team, and helping drive Dragonpass' continued growth across MEA. This role is ideal for someone who is equally comfortable opening new doors, winning new business and growing existing strategic relationships over the long term. Why This Role Matters This role is central to Dragonpass' growth strategy across the MEA region. You will play a key role in: - Driving revenue growth across both existing and new client partnerships - Expanding Dragonpass' presence across key markets throughout the region - Developing long-term strategic relationships with enterprise clients - Identifying new commercial opportunities across products, markets and business units - Building a high-performing and scalable regional account management capability - Strengthening Dragonpass' position as a strategic partner to some of the world's leading organisations Your impact will directly influence revenue growth, client retention, market expansion and the long-term success of Dragonpass in one of our most important growth regions. Key Responsibilities Strategic Account Leadership - Own and grow a portfolio of strategic enterprise and global client relationships - Build trusted, long-term partnerships with senior stakeholders, including VP and C-suite leaders - Act as the senior relationship lead and escalation point for key client accounts - Develop account strategies that align client objectives with Dragonpass' capabilities - Lead regular governance meetings, executive reviews and strategic planning sessions Business Development & Commercial Growth - Identify, develop and secure new commercial opportunities across the MEA region - Grow existing partnerships through account expansion and cross-functional collaboration - Develop and execute commercial strategies that drive sustainable revenue growth - Lead complex commercial discussions, negotiations and contract renewals - Support market expansion and help establish Dragonpass in new client and partner networks Leadership & Team Development - Build, lead and develop a high-performing client-facing team - Create a collaborative culture focused on accountability, growth and continuous improvement - Coach and mentor team members to strengthen commercial capability and client leadership skills - Support the ongoing development of the MEA commercial organisation Commercial Performance & Operational Excellence - Drive forecasting, account planning and commercial performance activities - Maintain visibility of opportunities, risks and growth priorities across the portfolio - Use data, market insight and client feedback to inform strategic decisions - Work closely with Product, Technology, Finance, Marketing and Operations teams to deliver successful client outcomes - Ensure consistent, high-quality communication with internal and external stakeholders What We're Looking For Experience - Proven experience managing and growing large, complex enterprise or global client relationships - Strong business development experience, with a track record of identifying, pursuing and securing new commercial opportunities - Experience working with Tier 1 clients and senior decision-makers - Demonstrated success growing strategic accounts and delivering sustainable revenue growth - Strong commercial background, including contract negotiations, partnership development and account strategy - Experience managing commercial performance, forecasting and business planning activities - Experience operating across multiple countries or regions, ideally including the Middle East and Africa Leadership & Commercial Skills - Experience leading, mentoring or developing customer-facing commercial teams - Ability to influence and build credibility with executive and C-suite stakeholders - Strong strategic thinking and problem-solving skills - Excellent relationship-building and stakeholder management capabilities - Ability to balance new business acquisition with strategic account growth - Comfortable operating in complex, fast-paced and evolving environments Personal Attributes - Proactive and commercially driven, with a growth mindset - Collaborative and relationship-focused - Adaptable and solutions-oriented - Strong communicator with the ability to influence diverse stakeholder groups - Passionate about creating value for clients and building long-term partnerships Why Join Dragonpass? - Join a growing global organisation at an exciting stage of expansion - Lead strategic partnerships with some of the world's most recognised brands - Play a key role in shaping Dragonpass' commercial growth across the MEA region - Build and develop a regional team in one of the world's most dynamic markets - Influence business strategy and make a tangible impact on organisational success - Benefit from genuine opportunities for career growth and leadership development Inclusion at Dragonpass At Dragonpass, we're committed to creating an inclusive workplace where everyone feels valued, respected and able to thrive. We welcome applications from people of all backgrounds, experiences and perspectives. If you're excited about this opportunity but don't meet every requirement, we encourage you to apply. We recognise that skills and experience can be gained in many different ways, and we're committed to considering all candidates fairly and equitably.

• Personal Work Solutions (PWS) Specialist - MEA Region

  Dubai, Dubai, United Arab Emirates