Branch Operations Executive

- Branch Operations - Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: - Verify customer’s identification and ensure proper authorization and documentation for any transaction requests - Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening - Maintain accurate records and documentation for all transactions - Any other activities prescribed in the Branch Operational Manual - Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service - Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained - Customer Service Management - Greet and assist customers with their inquiries and transactions. - Provide accurate and prompt information about products and services offered by RHB - Support implementation of customer service initiatives within the Branch - Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies - Regulatory Compliance and Risk Management - Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch Required Skills - Strong interpersonal and communication skills - High level of customer service orientation - High level of accuracy and attention to detail - Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.) - Awareness of relevant laws and regulations relating to Branch Banking

• Branch Operations Specialist SG

  CIMB Singapore · Singapore