Holiday Home Administrator

Job Summary: The Holiday Home Administrator is responsible for the day-to-day administrative and operational management of holiday home properties. The role involves coordinating bookings, guest communication, property readiness, maintenance, documentation, and supporting the overall performance of the portfolio while ensuring excellent guest and owner satisfaction. Key Responsibilities: * Manage daily administration of holiday home properties and ensure all records are accurate and up to date. * Manage reservations across platforms such as Airbnb, Booking.com, Expedia, Trip.com, and other booking channels. * Coordinate guest check-ins, check-outs, extensions, cancellations, and special requests. * Respond promptly and professionally to guest inquiries and complaints. * Coordinate housekeeping, cleaning, maintenance, inspections, and property preparation. * Monitor property availability, calendars, minimum-stay requirements, and booking restrictions. * Update and monitor property rates and availability in coordination with revenue management systems such as PriceLabs. * Ensure property listings, descriptions, photos, amenities, and house rules are accurate across booking platforms. * Coordinate with maintenance teams and contractors to ensure issues are resolved efficiently. * Maintain records of bookings, payments, expenses, maintenance requests, and other property-related documents. * Assist with owner communication, including providing updates on bookings, property performance, maintenance, and operational matters. * Monitor guest reviews and feedback and coordinate appropriate responses and corrective actions. * Ensure properties comply with applicable holiday-home regulations, building requirements, and company procedures. * Prepare regular operational reports and assist management with property performance analysis. * Follow up on outstanding payments, invoices, deposits, refunds, and other financial administration. * Support the onboarding of new properties, including listing setup, documentation, inventory checks, and operational preparation. * Handle urgent guest and property issues and coordinate solutions with the relevant teams. * Maintain high standards of professionalism, organization, and customer service at all times. Required Skills & Qualifications: * Previous experience in holiday homes, short-term rentals, hospitality, property management, or a similar administrative role. * Strong organizational and time-management skills. * Excellent written and verbal communication skills. * Good knowledge of platforms such as Airbnb, Booking.com, Trip.com, and other OTA platforms. * Experience with property management or revenue management systems is an advantage. * Strong customer-service and problem-solving skills. * Good computer skills, particularly Microsoft Office/Google Workspace. * Ability to multitask and manage multiple properties simultaneously. * Strong attention to detail and ability to follow up on tasks until completion. * Ability to work under pressure and handle urgent operational situations. * Knowledge of the Dubai holiday-home market and regulations is an advantage. Key Performance Indicators (KPIs): * Guest satisfaction and review ratings. * Response time to guest inquiries. * Accuracy of bookings and property calendars. * Speed of resolving maintenance and guest issues. * Property readiness and cleanliness standards. * Accuracy of administrative and financial records. * Owner satisfaction and communication quality. * Reduction of booking errors, complaints, and operational issues. Working Environment: - The role requires close coordination with guests, property owners, housekeeping teams, maintenance contractors, building management, booking platforms, and internal management teams. Flexibility and availability to handle time-sensitive guest and property matters are essential.

• Holiday Home, Head of Accounting

  Dubai, Dubai, United Arab Emirates