IT Business Analyst/Systems Analyst - J13164

Role Overview We are looking for a highly analytical and strategic IT Business Analyst/Systems Analyst to act as the vital bridge between business stakeholders, technical teams, and external vendors. In this role, you will step beyond traditional coding to drive end-to-end IT project delivery. You will gather complex business requirements, design innovative solutions, and manage the execution of cutting-edge tech initiatives—including Data Analytics, Web applications, and large-scale system implementations. Key Responsibilities Business Analysis & Solution Design - Requirements Engineering: Lead user requirement studies, translating complex business needs into clear, actionable technical specifications and system analyses. - Strategic Innovation: Act as a technology consultant to the business. Explore and present IT opportunities to drive revenue and business growth. - Architecture & Best Practices: Ensure all solution designs align with enterprise application architecture standards, best practices, and security guidelines. Project & Vendor Management - End-to-End Delivery: Partner closely with the IT Project Manager to drive the full System Development Life Cycle (SDLC), ensuring solutions are delivered on time, within budget, and to the highest quality. - Vendor Governance: Direct and manage external vendors, business partners, and contractors. Review vendor deliverables, manage SLAs, and oversee system changes (including coordinating non-office hours rollouts). - Support Leadership: Lead the technical support team dedicated to our Customer & Passenger Engagement platforms, ensuring a seamless experience for end-users. What We Are Looking For Experience & Expertise - Core Experience: Minimum of 4 years’ relevant experience in Business Analysis, IT Project Management, or Systems Analysis and design. - Project Delivery: Solid track record in managing the full SDLC, system rollouts, and hands-on vendor management. - Technical Literacy: Sound understanding of application development and data analytics platforms. Familiarity with Web Development, Video/Data Analytics, JavaScript, and Elasticsearch is highly advantageous (you will be managing these solutions, not necessarily coding them). - Industry Knowledge: Previous experience or knowledge implementing large-scale, complex systems will be advantageous. Education & Certifications - Academic: Degree in Information Systems, Computer Science, Business Information Technology, Systems Engineering, or a related discipline. - Professional: Certifications in Project Management (e.g., PMP, PRINCE2), Agile/Scrum (e.g., CSM, PSM), or Business Analysis (e.g., CBAP) are highly preferred. Competencies & Soft Skills - Consultative Leadership: Ability to assume a technical consultant role, guiding business stakeholders and pushing back when necessary. - Problem Solving: Strong business acumen paired with top-tier analytical and problem-solving skills. - Drive: Self-motivated and capable of working independently under pressure in a fast-paced, multitasking environment. - Communication: Excellent command of written and spoken English and Chinese. Proficiency in Putonghua is an added advantage.

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