Job Description
Job Title: Retention Manager (US Shift) Company: Codeyoung Experience: 1–3 Years Location: Work From Office Shift: US Shift (Night Shift) Working Days: 6 Days a Week Weekly Off: 1 Fixed Off About the Role Codeyoung is looking for a dynamic and customer-focused Retention Manager to strengthen customer relationships, reduce churn, and drive customer satisfaction. The ideal candidate should have excellent communication skills, a customer-centric mindset, and experience in retention, customer success, or account management. Key Responsibilities - Engage with existing customers to understand concerns and improve retention. - Build strong relationships with customers and ensure a positive experience. - Handle cancellation and refund requests while identifying opportunities for customer retention. - Analyze customer feedback and recommend solutions to improve customer satisfaction. - Conduct follow-up calls and emails to maintain customer engagement. - Collaborate with sales, operations, and support teams to address customer issues. - Maintain accurate records of customer interactions and retention activities. - Meet retention, renewal, and customer satisfaction targets. Requirements - 1–3 years of experience in Retention, Customer Success, Customer Support, Account Management, or a similar role. - Excellent verbal and written communication skills in English. - Strong negotiation and problem-solving abilities. - Ability to handle customer objections and resolve concerns effectively. - Comfortable working in the US Shift (Night Shift). - Proficiency in CRM tools and Microsoft Office/Google Workspace. - Bachelor's degree in any discipline preferred. Preferred Skills - Customer-first approach with strong interpersonal skills. - Ability to work in a fast-paced environment. - Data-driven mindset with attention to detail. - Target-oriented and self-motivated.