Assistant Officer Recovery & Post-Flight Support

Job description: Job Purpose: The Assistant Officer Recovery & Post-Flight Support responsibility is to coordinate cargo recovery operations, ensuring effective resolution and communication with customers and stakeholders by determining requirements and fulfilling requests of post-flight support while ensuring exceptional customer service in compliance with the company’s policies and procedures.  Job Accountabilities: - Conducts research using primary data sources and selects relevant information to enable analysis of key themes and trends.  - Answers inquiries by clarifying desired information; researching, locating, and providing information.   - Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.    - Communicate and coordinate with customers, stations, internal and external stockholders to finalize the out of kingdom and in kingdom requests.  - Collect feedback from customers on recovery operations and support services.  - Providing customers with timely updates on recovery status   - Comprehensive reports detailing recovery actions taken, challenges faced, and resolutions.  - Gathering data on cargo condition and recovery outcomes for future improvement.  - Coordinate securing facilities for storing recovered cargo until it can be assessed or delivered.  - Maintains and updates the call center database by entering the required service to track the quality of the inquiry’s outcome and ensure compliance to the policies and procedures.  - Ensures fulfilling requests by clarifying desired information; completing transactions; forwarding requests  - Coordinates with the finance department in the event of customer reimbursement.  - Tracking shipment status by follow-up and coordinating with involved stations (In-Out kingdom) directly in case of collecting, analyzing info related to lost/damaged cargo.  Qualifications and Experience: - Bachelor’s degree in business administration, Marketing or related field. - A minimum of 0 – 1 years of experience in the same or similar field.