Contact Centre Agent (Arabic Speakers)

- Role: Contact Centre Agent (Arabic Speakers) - Employment Type: Full time - Client Industry: Retail - Location: Dubai - Start Date: Immediate / As per availability - Salary: AED 5,000 per month Key Responsibilities: - Handle inbound and outbound customer calls professionally - Respond to customer inquiries via chat, email, and phone - Resolve customer complaints efficiently and escalate complex issues when required - Provide accurate information about products, services, and company policies - Maintain detailed records of customer interactions in the CRM system - Meet daily/weekly KPIs and service level targets - Ensure high customer satisfaction and service quality standards - Follow company guidelines and compliance procedure Requirements: - High school diploma or Bachelor’s degree - Previous experience in contact centre, chat support, or customer service preferred - Strong written and verbal communication skills - Proficiency in English and Arabic - Good typing speed and computer literacy - Ability to multitask and work in a fast-paced environment - Willingness to work flexible shifts Preferred Attributes: - Customer-first mindset. - Detail-oriented and organized. - Smart, adaptable, and open to learning new systems. - Ability to think independently and take ownership of tasks. - Data-driven approach when sharing feedback with TLs/Managers.

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