IT Operations Manager

about the company: Our client is a global leader in technology solutions and digital infrastructure, dedicated to empowering businesses with high-performing network capabilities and cutting-edge services. Known for driving innovation and customer success worldwide, they foster a collaborative, inclusive environment that values continuous learning and operational excellence. about the job: In this dynamic client-facing role, you will act as the primary operational link between key enterprise accounts and post-sales technical delivery teams. You will drive service excellence, streamline support workflows, and ensure customer satisfaction across all operational phases. Key responsibilities include: - Serving as the primary point of contact for operational escalations, coordinating cross-functional technical teams to resolve urgent customer issues. - Leading regular status syncs, managing open action items, and delivering periodic analytical reports on service performance and gap analyses. - Hosting regular on-site visits and briefings with key stakeholders to review operational health, highlight service improvements, and align on strategic goals. - Managing customer-facing service initiatives and internal process optimization projects from inception to completion. - Educating client teams on standardized operational procedures and reporting frameworks to enhance overall service efficiency. skills and experience required: - Bachelor's degree or equivalent practical experience in technical customer support, project delivery, or operations. - 3 to 5 years of relevant experience managing enterprise customer relationships or operational support workflows. - Solid foundational knowledge of networking principles, IT infrastructure concepts, or holding a industry-standard credential (e.g., CCNA or equivalent). - Practical familiarity with IT service management frameworks (ITIL certification preferred). - Strong project management capabilities with a proven track record of coordinating cross-functional teams to resolve complex operational issues. - Proficiency with reporting software, client satisfaction tools, and operational metrics analysis. To apply online please use the apply function, alternatively you may contact Dalpreet Kaur at +65 8450 8938 (EA: 94C3609 /R23111951)

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