Retail Manager

Company not disclosed

Dubai, Dubai, United Arab Emirates
Salary not specified
Posted
Full-time
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Job Description

Key Responsibilities 1. Retail Performance & Sales Management - Drive sales performance and achievement of annual, quarterly, and monthly targets across all locations (The Grove ADH, Mall of the Emirates, Qatar, South Africa). - Monitor KPIs including sales, productivity, conversion rate, average transaction value, units per transaction, CRM performance, and client retention. - Analyze business trends and implement action plans to maximize sales opportunities. - Conduct regular performance reviews with boutique managers and retail teams. - Ensure consistent execution of commercial strategies and retail initiatives. 2. Boutique Operations - Oversee daily operations of all boutiques and POS locations. - Ensure compliance with company policies, procedures, and operational guidelines. - Maintain excellence in store presentation, visual merchandising, housekeeping, and security standards. - Monitor inventory management, stock accuracy, and stock movement. - Ensure efficient management of repairs, after-sales service, and customer requests. 3. Client Experience & CRM - Champion an exceptional luxury client experience across all markets. - Ensure consistent application of clienteling and CRM strategies. - Monitor client acquisition, retention, reactivation, and database quality. - Support boutique teams in developing relationships with top clients and VIPs. - Review client feedback and implement improvement initiatives. 4. Team Leadership & Development - Lead, coach, and develop boutique managers and retail teams. - Establish clear objectives and performance expectations. - Conduct regular store visits, coaching sessions, and performance evaluations. - Identify talent and succession planning opportunities. - Foster a culture of accountability, teamwork, and continuous improvement. 5. Dealer & Partner Management - Act as the primary retail contact for the dealer-operated boutique in Qatar and the POS in South Africa. - Ensure partner compliance with brand standards and operational requirements. - Conduct regular business reviews with dealer management. - Monitor sales performance, stock levels, client development, and staff training. - Support dealers in implementing brand initiatives and commercial programs. 6. Retail Excellence & Brand Standards - Ensure boutiques consistently reflect the brand’s luxury positioning. - Conduct retail audits and implement corrective action plans. - Monitor mystery shopping results and client satisfaction metrics. - Ensure compliance with visual merchandising, product display, and service standards. - Coordinate implementation of new retail concepts and brand guidelines. 7. Inventory & Product Management - Collaborate with supply chain and merchandising teams on stock allocation. - Monitor inventory health and product availability. - Optimize stock rotation and replenishment. - Identify risks related to slow-moving stock and propose corrective actions. - Support product launches and special editions allocation strategy. 8. Events & Commercial Activations - Support planning and execution of boutique events, product launches, and client activations. - Ensure boutiques effectively leverage events to generate sales opportunities and strengthen client relationships. - Monitor event ROI and follow-up activities. 9. Reporting & Business Analysis - Prepare weekly, monthly, and quarterly retail performance reports. - Present business reviews and recommendations to Regional Management. - Identify opportunities and risks through data analysis. - Provide market insights and competitive intelligence. 10. Cross-Functional Collaboration - Work closely with Commercial team (HQ), Marketing, CRM, Finance, Supply Chain, HR, and Customer Service teams. - Ensure alignment between commercial objectives and retail execution. - Support implementation of regional and global initiatives. Key Performance Indicators (KPIs) Commercial - Sales target achievement (%) - Boutique profitability - Average transaction value - Conversion rate - Units per transaction - etc... Client Development - CRM capture rate - New client acquisition - Repeat purchase rate - Client retention rate - VIP client engagement Operations - Inventory accuracy - Audit compliance score - Mystery shopping results - Service quality indicators - After-sales service turnaround People - Employee engagement - Staff turnover - Training completion - Individual development plans - Succession readiness

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