Senior Operations Manager – Contract Logistics & Warehousing

We are supporting a leading 3PL and contract logistics business in the UAE with the appointment of a Senior Operations Manager to lead a complex, high-volume warehousing operation in Dubai. The successful candidate will take ownership of operational performance across warehousing, inventory, customer SLAs, productivity, cost control and continuous improvement, while leading and developing a sizeable operations team. Key responsibilities include: - Lead day-to-day warehouse and contract logistics operations - Deliver agreed customer SLAs, KPIs and service levels - Drive warehouse productivity, capacity utilisation and operational efficiency - Maintain high levels of inventory accuracy and stock integrity - Manage operational budgets, labour costs and indirect expenditure - Identify and implement continuous improvement initiatives - Ensure effective utilisation of WMS and operational reporting systems - Lead, coach and develop warehouse operations teams - Work closely with customer service, transport and commercial teams - Maintain strong standards across HSSE, compliance and operational procedures Candidate profile: - 8+ years’ experience within 3PL, contract logistics or large-scale warehousing - Proven experience leading complex warehouse operations and sizeable teamsPrevious experience leading warehouse operations and sizeable teams - Strong understanding of WMS, inventory control and warehouse KPIs - Demonstrable experience managing customer SLAs and operational performance - Commercial understanding of warehouse costs, productivity and resource planning - Strong continuous improvement and problem-solving capability - UAE/GCC logistics experience would be advantageous This is an excellent opportunity for an experienced logistics professional looking to take ownership of a complex, customer-focused operation in Dubai.

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