Hotel General Manager

Role Description The Hotel General Manager will oversee the remote management of accommodation and hospitality operations linked to SOS Children’s Villages Egypt, ensuring a safe, welcoming, and efficient environment for guests and program stakeholders. This part-time, remote role includes coordinating daily hotel operations, supervising staff performance, and maintaining service quality standards in alignment with the organization’s values and child protection policies. The manager will monitor reservations, occupancy, and guest services, handle escalated customer inquiries, and ensure timely resolution of issues. Responsibilities also include managing budgets and cost controls, overseeing food and beverage service standards, and ensuring compliance with relevant policies and regulations. The role requires close collaboration with internal departments and external partners to support events, trainings, and visits, while continuously improving operational processes and guest experiences. Qualifications - Strong skills in General Management and Business Management to oversee hotel operations, staff coordination, and strategic planning. - Proficiency in Customer Service to maintain high guest satisfaction, handle feedback, and manage conflict resolution professionally. - Experience with Budgeting to control costs, prepare financial reports, and optimize resource allocation. - Knowledge of Food & Beverage operations to supervise quality, hygiene, and service standards in dining and catering activities. - Previous experience in hotel or hospitality management, preferably in socially responsible or non-profit settings. - Excellent organizational, communication, and problem-solving skills, with the ability to work independently in a remote, part-time capacity. - Familiarity with basic hotel management systems and productivity tools; ability to coordinate remotely with on-site teams. - Relevant academic background in Hospitality Management, Business Administration, or a related field is an advantage.