Information Technology Support Technician

We are seeking an IT Support Technician to provide technical support for our client - a global legal firm. This role combines hands-on network troubleshooting with client-focused IT service delivery in a professional services environment. Key Responsibilities - Technical Support: Resolve Tier 1/2 hardware, software, and AV issues logged via ServiceNow (or similar ITSM systems). - Expat & VIP Assistance: Provide high-touch support for expatriate personnel and visiting international staff, including remote access and cross-border tech setup. - Network Administration: Troubleshoot LAN/WAN, VPN, router, and switch issues using CCNA-level routing/switching knowledge. - Workplace Provisioning: Set up, configure, and maintain laptops, mobile devices, and remote work tools. Requirements - Experience: Minimum 1 year of professional IT support experience. - Education: Bachelor’s degree in Computer Science, Information Technology, or a related field. - Language: Proficient communication skills in both English and Cantonese. - Certifications: CCNA (or equivalent networking knowledge). - Technical Skills: Hands-on experience with ServiceNow or similar enterprise ticketing tools. - Specialised Experience: Demonstrated experience supporting expatriate or international staff. Preferred Qualifications - Prior experience working in a law firm or professional services environment. - Familiarity with legal tech software would be an advantage

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