Training & Development Manager

Key responsibilities - Conduct Learning Needs Analysis (LNA) and develop annual L&D plans aligned with business objectives - Partner with Retail Operations, HR, Brand Partners and business leaders to identify capability gaps and recommend learning solutions - Design and deliver training programmes, workshops and coaching sessions for retail and corporate employees - Conduct boutique visits, field coaching and customer observations to identify service and performance improvement opportunities - Support talent development, succession planning and career development initiatives - Develop and maintain competency frameworks, learning pathways and training evaluation tools - Monitor training effectiveness through evaluations, operational KPIs, mystery shopping results and stakeholder feedback - Manage training budgets, vendors and resources to optimise learning investments - Support regional training initiatives, boutique openings and cross-functional projects - Lead L&D and organisational development projects assigned by Management

• ASSISTANT DIRECTOR, CCA TRAINING & PROGRAMMES - STUDENT DEVELOPMENT OFFICE

  Singapore

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