APAC Customer Communications Specialist

在申请工作之前，请从本页右上角的选项中选择您的语言偏好。 在《财富》世界 500 强组织探索您的下一个机会。 设想创新的可能性，体验我们有益的文化，并与才华横溢的团队合作，帮助您每天变得更好。 我们知道要引领 UPS 走向美好的明天，我们需要具有技能且激情满满的人才。 如果您具备领导自己或团队的素质和动力，那么我们会提供职位供您培养自己的技能并将您提升到一个新的水平。 职务描述： The APAC Customer Communications Specialist supports the APAC Customer and Social Communications Assistant Manager in the execution of regional customer communications across Asia Pacific. This role is responsible for developing, coordinating, and maintaining customer-facing communications and sales enablement materials, while supporting project timelines, review processes, and stakeholder coordination. The role helps ensure communications are accurate, timely, audience-appropriate, and aligned with UPS marketing priorities, business objectives, and brand standards. Job Responsibilities Customer Communications and Content Management - Develop and adapt customer-facing materials, including customer letters, service alerts, invoice messages, talking points, email templates, brochures, explainers, infographics, and sales enablement content. - Translate operational or technical information into clear, concise, and customer-focused communications. - Review communications requests, recommend appropriate content formats, and ensure materials support APAC marketing priorities, business objectives, and UPS brand standards. - Maintain customer communications and sales enablement materials to ensure accuracy, relevance, consistency, and compliance with internal guidelines. - Upload, organize, and maintain communications materials on designated digital platforms for internal and external audiences. Project Coordination and Stakeholder Support - Coordinate communications requests, project timelines, review cycles, approvals, and follow-ups with regional, local market, functional, and vendor stakeholders. - Support time-sensitive communications by preparing materials efficiently and facilitating timely review and approval. - Coordinate APAC rate guide updates, including content review, localization, upload, and distribution. - Manage translation, localization, and distribution of communications materials across APAC markets as required. - Provide operational support, including budget tracking, financial document preparation, and coordination with Finance and Accounts stakeholders. Job Requirements - Possess a Bachelor’s Degree in Communications, Marketing, Social Sciences, or a related discipline. - 3–6 years of relevant experience in communications, marketing communications, content development, sales enablement, or a related function. - Excellent written and verbal communication skills in English, with the ability to develop clear, engaging, and audience-appropriate content. Proficiency in additional languages is an advantage. - Demonstrated attention to detail and cultural awareness across APAC markets. - Effective project coordination skills, including timeline management, deliverable tracking, and stakeholder follow-up. - Ability to manage multiple priorities in a fast-paced, matrixed environment. - Experience working with internal stakeholders and preparing updates, presentations, or briefing materials for business audiences. - Familiarity with content marketing, creative development, production processes, and brand governance. - Collaborative, proactive, and adaptable, with a commitment to continuous learning. 员工类型: 永久 UPS 致力于提供一个没有歧视、骚扰和报复的工作场所。

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