Logistics Optimization Assistant Manager

Key Accountability Areas Logistics Optimization - Reduce delivery time starting from order dispatching phase until the order is delivered which includes more than 7 stages and time KPIs. - Increase On-time deliveries by enhancing system estimations, accuracy and reduce outliers. - Optimizing dispatch algorithm to ensure we deliver at the fastest time and reduce early cancellation orders. - Analyzing customer delivery experience and enhancing all factors that impact NPS score. - Optimizing Stacked orders to ensure saving orders with the best experience. - Optimizing stacked orders CPO and ensuring we reduce CPO smartly. - Study, prepare, and roll out cities from the On-demand working model to the shift model. - Optimizing shift cities forecast, rider demand estimations, zoning, and slots availability. - Optimizing all shift city setups systematically and ensuring riders can work seamlessly - Leading new initiatives such as acquiring college students as freelance riders with HS fleet. - Enhancing rider daily performance by optimizing Issue Service and Rooster Compliance tools. - Position owner tasks are not limited to the previous tasks, but also completing other assigned tasks by his manager and management. Governance and Resilience - Follow all relevant policies, procedures, and processes in order for the daily work to be carried out in a controlled and consistent manner - Contribute to the identification of opportunities for continuous improvement of processes, practices, work processes, cost effectiveness, and productivity enhancement - Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions Daily Operations - Follow daily operations relating to the job to ensure work continuity - Contribute to preparing timely and accurate reports that concern the line of work to meet the requirements, objectives, and standards - Ensure the satisfaction of both internal and external customers by addressing their needs in a courteous and timely manner People Management - Participate in the identification and recruitment of key talents for their respective Department - Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures - Set performance objectives, provide necessary support, evaluate/appraise the team and provide regular feedback on performance - Uphold a high-performance working environment and promote the Organization’s Values Qualifications Knowledge and Experience - 3 - 4 years of relevant experience - Basic knowledge of supply chain and Finance. - Great Excel and analytical skills. - Decision making - Excellent communication skills. Education and Certifications - Bachelor’s Degree in a relevant field is required. - Master’s degree in a relevant field is preferred