Job Description
To ensure seamless, safe, and efficient hospital operations round-the-clock by supervising clinical and non-clinical activities during assigned shifts, acting as the central authority (MOD) for decision-making, escalation, and coordination across departments. Responsibilities - Clinical Supervision & Patient Care Oversight - Manager on Duty (MOD) Responsibilities - Coordination & Communication - Incident & Emergency Management - Patient Experience & Grievance Handling - Staffing & Workforce Management - Compliance & Documentation - Support Services Oversight - Reporting & Escalation Core Competency - Clinical decision-making under pressure - Crisis management - Strong communication and authority handling - Conflict resolution - Multitasking & prioritization - Assertiveness (not aggression) - Emotional intelligence - Ownership mindset - High accountability Qualifications Qualification / Experience Required: - B.Sc Nursing/ GNM with KNC Registration is a must - Minimum 8–12 years of experience - At least 2–3 years in supervisory/ Incharge/ICU/ER role - Experience in NABH/JCI hospitals preferred Must have skills - Clinical decision-making under pressure - Crisis management - Strong communication - authority handling - Conflict resolution - Multitasking & prioritization Good to have skills - Assertiveness - Emotional intelligence - Ownership mindset - High accountability